Clinical Insights Manager - Women's Health Ultrasound at Samsung HME America Inc

Clinical Insights Manager - Women's Health Ultrasound

Travel: This position requires up to 70% travel which may include some weekends

Who We Are

Samsung HME America (Healthcare and Medical Equipment) is Samsung’s U.S. medical imaging organization, delivering advanced diagnostic solutions across Ultrasound, Digital Radiography, and Computed Tomography. We lead nationwide sales, marketing, service, and distribution of Samsung’s imaging technologies, partnering with healthcare providers to strengthen diagnostic capabilities, streamline clinical workflows, and support better patient care. Samsung HME America also serves as the global manufacturing center for Samsung’s mobile Computed Tomography (mCT) business, leading the development of advanced CT systems used by healthcare providers worldwide.

Backed by Samsung Electronics’ global technology leadership, our teams work closely with clinicians to translate real-world challenges into innovative imaging solutions. Our culture combines a sense of urgency, customer focus, and clinical collaboration to advance the future of medical imaging.

Role Description

Responsible for coordinating and conducting internal and external evaluations that provide clinical and technical feedback to enhance development and improvement of products and services. Lead high profile product demonstrations and support KOL development in the USA. Software Validation and Image Optimization are also part of this role. This position requires up to 70% travel.

Key duties and responsibilities, other duties may be assigned:

• Maintain a deep understanding of the Ultrasound industry and the challenges faced by Sonographers and clinicians, for the USA sales and support teams.
• Provide commercial support with high profile demos and installs in terms of both execution and strategy
• Track and report the Voice of Customer (VOC) database in a timely manner and prioritize based on industry trends
• Apply clinical and technical expertise to observe workflow and system functionality in a clinical setting. Working directly with the United States current customer base, through a parallel collaboration with Clinical Marketing Managers and Product Managers
• Support commercial and marketing teams by providing and maintaining demo image libraries and up to date system feature updates
• Provide input on future upgrades and enhancements as a direct result of customer and competitive feedback
• Contribute to clinical aspects of product design to meet evolving customer needs
• Collaborate with Product Managers and Engineering to help facilitate the best and most attainable solutions for an optimal product release
• Ensure IRB compliance in evaluating pre-market technologies internally and during external evaluations
• Interface with Engineering, Regulatory, Sales, Operations, Applications, and Service teams to understand and document key areas for improvement in clinical functionality
• Provide product guidance to marketing, education, sales and clinical application teams
• Maintain a collaborative, positive and high-performing work environment
• Identify opportunities, develop and implement plans that demonstrate the added clinical value of Samsung Healthcare technologies
• Continually monitor North American market to determine clinical market trends and key requirements for product development to maintain a leadership position in defined modality
• Solicit input from customers, field sales, applications and service personnel regarding product improvements for assigned product lines and develop plans to capitalize on them
• Work closely with Clinical Applications managers to improve competitive outcomes
• Ensure articulation of the organization’s desired vision and brand. Assure consistent communication to all constituencies, both internal and external
• Attend/complete all required training
• Follow all company policies regarding travel, expenses, meetings, and meals

Qualifications and Requirements: To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Education & Experience

• BA or equivalent. RDMS required
• A minimun of 8 years ultrasound experience within multiple applications including Ob/Gyn; Advanced Reproductve Medicine; MFM and Fetal Cardiac. Previous commercial experience in clinical applications or education preferred, including involvement in applications development, market research, design and implementation with a strategic focus on market share growth
• Demonstrated ability to discern quality in ultrasound images and techniques
• Knowledge and understanding of policies and competitive dynamics in healthcare industry
• Ability to communicate and work effectively with a diverse group of stakeholders including Samsung HQ
• Ability to communicate with engineers, technical support personnel, doctors, clinicians and health care professionals on issues relating to product performance, and the health care industry generally
• Strong presentation skills and the ability to perform clinical and product training to all levels of customers
• Must be self-driven to optimize performance without the need for extensive supervision
• Must possess excellent verbal and written communication skills and work effectively in a demanding, fast-paced environment
• Must have and exhibit excellent presentation skills in small and large groups situations

Computer & Analytical Skills

• Must be excellent with technology, able to present using a laptop and able demonstrate proficiency with Excel, Word, PowerPoint, Outlook, Internet Explorer, and Google Chrome

Competencies

• High attention to detail
• Understanding of terminology and ability to share and communicate effectively within the group
• Ability to organize and prioritize tasks resulting in consistent productivity
• Ability to function within and support a team environment and build strong working relationships
• Dependable and punctual
• Ability to meet accuracy and productivity goals
• Good problem-solving skills, ability to evaluate situations and prioritize factors in decision making
• Self-motivated, utilize available resources for self-improvement and development
• Flexible: able to follow directives and accomplish tasks outside of normal duties

Physical Requirements

• Regularly lift and /or move up to 25 pounds, frequently lift and/or move up to 50 pounds
• Must be able to sit and/or drive for long periods of time when traveling
• Must be able to stand for long periods of time (6-8 hours) for multiple days
• Specific vision abilities required by this job include Close vision, Distance vision, Peripheral vision, Depth perception and Ability to adjust focus

Benefits

We offer a comprehensive benefit package which includes:

• Medical (Blue Cross Blue Shield): 5 PPO Plans (with up to 95% employer contribution)
• Dental (Blue Cross Blue Shield): 2 PPO Plans (with up to 80% employer contribution)
• Vision (Blue Cross Blue Shield): 100% company paid
• Short/Long Term Disability, Life & AD&D (The Standard): 100% company paid
• 401k Retirement (Fidelity): 100% company match up to 5%
• Tax Deferred Health Care Savings Programs
• Accident Insurance, Critical Illness, Hospital Indemnity, Pet, Legal, ID Theft
• Generous paid time off, tuition reimbursement, and more!

Inclusion and Diversity Statement: We are an Equal Opportunity Employer and value diversity at all levels of the organization. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, sexual orientation, gender identity, national origin, age, disability, protected veteran status, or any other characteristic protected by applicable law. We are committed to providing reasonable accommodation to individuals with disabilities throughout the application and employment process. If you require assistance or accommodation, please contact Human Resources.