Regional Director of Operations: Mister Sparky Electric at Mister Sparky Electric – Niceville, Florida

Location: North Florida or Birmingham, AL (Travel Required)
Salary: $160,000–$200,000 base ( base salary is based on experience) + performance-based bonuses

Service Minds is the parent company of nationally recognized home service brands, including Mister Sparky Electric, Benjamin Franklin Plumbing and One Hour Heating & Air Conditioning. We pride ourselves on delivering exceptional service to residential customers while fostering a culture that invests in the growth and success of our employees. Joining Service Minds means becoming part of a supportive, high-performing team with opportunities for career advancement across multiple skilled trades.

As a Regional Director of Operations, you will have a hands-on, strategic role leading multiple branches across North Florida and Birmingham, Alabama. You will drive operational excellence, growth in residential electrical services, and a high-performing leadership culture. This role is ideal for someone with direct experience in residential electrical service, including both field service and customer-facing sales, combined with proven leadership skills in managing and developing teams of branch managers and field technicians. Your focus will include building and mentoring strong branch managers, ensuring top-quality customer experiences, achieving financial and operational goals, and executing the company’s vision across your region.

• Support business plan development and create focus on company vision and goals.

• Communicate with teams about direction and become the visionary force for employees.

• Conduct regular department meetings with sales and service teams supporting branch managers.

• Follow up on decisions made in team leadership meetings and ensure accountability and proper execution.

• Meet regularly with branch managers to review operational objectives and performance goals.

• Conduct regular branch visits and monitor branch performance, focusing on sales, profit, controllable expenses, and action plans.

• Train and develop branch managers; create a culture of continuous coaching that drives manager growth and retention.

• Ensure branch and technician teams perform at high quality with a focus on safety through training, follow-up, and leadership.

• Facilitate resolution of issues or roadblocks between departments.

• Take charge in high-priority crises and support operational problem-solving.

• Perform “ride-alongs” with field technical and sales staff on a regular basis.

• Conduct weekly meetings with department leaders to ensure continuity exists among team leaders and that goals are met or exceeded.

• Participate in regularly scheduled conference calls with other organizational leaders and attend in-person management meetings as needed.

• Manage and develop operations staff including hiring, terminating, training, evaluating performance, and directing work assignments.

• Participate in company-sponsored training classes.

• Conduct branch visits regularly and complete branch visit checklists in coordination with branch managers.

• Other responsibilities as assigned.

• Residential electrical service experience required, including customer-facing service and sales.

• Prior experience in management or leadership roles, including leading large teams and other leaders.

• Sharp critical thinking skills, including complex problem-solving, judgment, and decision-making.

• Strong people-first, selfless, and servant-leader mentality.

• Excellent communication and interpersonal skills.

• Strong organizational and time management skills with the ability to shift priorities as needed.

• Experience managing a budget and a strong operational financial acumen.

• Goal-oriented with a desire to achieve company and personal goals and the ability to coach teams to success.

• Valid driver’s license and acceptable driving record required.

• Experience with Service Titan software preferred.

• Primarily operates in an office setting but requires regular travel to branch locations and other travel as needed.

• 401(k) with Employer Match to help you secure your future

• Company Vehicle, Fuel Card & iPad Provided for convenience and efficiency

• Comprehensive Health Benefits – Choose from HMO, PPO, and HDHP options

• 40% Employee Discount on Our Services to keep your home in top shape

• Paid Time Off & Paid Holidays so you can recharge and spend time with loved ones

• Immediate Access to Benefits starting the first of the month after 30 days of employment

• Access to a Range of Career Paths across multiple skilled trades within the Service Minds family (Mister Sparky, One Hour Heating & Air Conditioning)

• Work in a Supportive Environment that invests in your success, with regular training and development programs

• Health Savings Account (HSA) options to help you save for future healthcare needs

• Flexible Spending Accounts (FSA) – Save on eligible healthcare and dependent care expenses while reducing taxable income

• Employee Assistance Program (EAP) – Access free, confidential support for mental health, financial planning, and family concerns

• Telehealth Services 24/7 – Skip the waiting room with virtual access to board-certified doctors for non-emergency care

• Professional development programs and leadership training to help you build a long-lasting career