Affordable Housing Property Manager at Norris Square Civic Association – Philadelphia, Pennsylvania

• Manage daily operations of assigned affordable housing properties, maintaining physical condition, resident satisfaction, and operational efficiency.
• Ensure portfolio occupancy rates of 95% or higher, while minimizing vacancy loss through effective leasing, renewals, and unit turnover processes.
• Oversee rent collection, delinquency management, and lease enforcement, maintaining collection rates of 98% or higher. 4. Ensure full compliance with all applicable affordable housing regulations (including LIHTC, HUD, PBV, HOME, or other subsidy programs), maintaining zero major audit, monitoring, or inspection findings.
• Supervise income certifications, recertifications, move-ins, move-outs, and resident files, ensuring 100% file completeness and accuracy.
• Coordinate and prepare for housing authority inspections, investor audits, and state monitoring reviews.
• Develop and manage annual operating budgets for assigned properties, maintaining actual expenses within ±5% of approved budgets.
• Approve invoices and code expenses in coordination with the finance team to support accurate and timely month-end close. Oversee maintenance operations, preventive maintenance schedules, and work order systems, ensuring 95% of work orders are completed within established service timelines.
• Coordinate unit turns to ensure units are market-ready within 15–20 days, depending on program requirements.
• Manage vendor and contractor relationships, ensuring 95% on-time delivery of contracted services and adherence to cost controls.
• Ensure compliance with Fair Housing, ADA, and organizational policies across all properties.
• Prepare and submit regular operational, compliance, and performance reports to internal leadership.
• Engage residents in a professional, respectful, and service-oriented manner, addressing concerns and supporting resident stability. Perform any other task requested by the supervisor related to property management or housing operations.

Organizational Competencies:

• Operational Excellence:

Ensures properties are safe, clean, compliant, and financially sound.

? Implements consistent procedures to improve efficiency and service delivery.

Compliance & Risk

Management:

? Maintains strong attention to detail in regulated environments.

? Proactively identifies and mitigates compliance and operational risks.

Communication &

Resident Engagement:

? Communicates clearly and professionally with residents, staff, vendors, and partners.

? Balances enforcement of rules with empathy and resident-centered problem solving.

Teamwork

? Works collaboratively with finance, asset management, development, and maintenance teams.

? Contributes positively to a culture of accountability and mutual support.

? Bachelor’s degree in Property Management, Business Administration, Real Estate, or a

related field required; relevant experience may be substituted for education.

? Minimum of 3–5 years of property management experience, with direct experience in

affordable housing.

? Demonstrated knowledge of LIHTC and/or HUD-assisted housing compliance requirements.

? Experience managing operating budgets, rent collections, and expense controls.

? Proficiency with property management systems (e.g., Yardi, RealPage, MRI, AppFolio, or

similar).

? Strong organizational, problem-solving, and communication skills.

? Affordable housing certifications (COS, C3P, HCCP, or similar) preferred.

? Eligible to pass Pennsylvania clearances (Child Abuse, Criminal History, FBI, and National Sex

Offender).

? Commitment to Xiente’s mission and values of equity, accountability, and community

empowerment.

Metrics/Outcomes:

? Portfolio occupancy maintained at 95% or higher.

? Rent collection rates maintained at 98% or higher.

? Zero major compliance, audit, or monitoring findings.

? Operating budgets maintained within ±5% of approved levels.

? 95% of maintenance work orders completed within established timelines.

? Unit turns are completed within target timeframes to minimize vacancy loss.

? Resident satisfaction scores of 85% or higher on annual surveys.

? At least 2 operational or process improvements implemented annually.