Sr. Administrative Support Specialist (Utilities) at CITY OF VALDOSTA – Valdosta, Georgia

This position is responsible for planning, organizing, and supporting the overall duties of the Utilities department.

· Answers telephone and greet visitors; provides information and assistance; refers to appropriate personnel; responds to complaints and requests for service; maintains records to ensure effective response.

· Dispatches maintenance crews in response to service requests; relays information to work crews in the field.

· Prepares letters, memoranda and other correspondence.

· Maintains department files and records.

· Prepares work orders using Hiperweb software in support of customer account adjustments.

· Prepares a variety of regular and special reports.

· Prepares agendas and meeting materials for weekly department meetings.

· Records road cuts and sidewalk installations.

· Disseminates weekly maintenance schedules.

· Maintains supply inventory.

· Enters purchase requisitions.

· Reconcile Bank of America transactions for three divisions.

· Prepares requisitions.

· Conducts the department’s orientation program.

· Plans and organizes facility functions.

· Organizes the Water Conservation Education Program.

· Assists with coordinating Utilities Community Outreach Program events.

· Processes hydrant rentals and Environmental truck inspections.

· Monitors Employee Evaluations.

· Schedules interviews and appointments.

· Conducting Customer Satisfaction Surveys.

· Assist with Star Employee Program.

· Creates information postings for department events using Canva software

· GA811 data entry.

· Retrieves in-going and out-going mail.

· Coordinates office in absence of Administrative Operations Manager.

· Performs related duties.

· Knowledge of modern office practices and procedures.

· Knowledge of city and departmental policies and procedures.

· Knowledge of computers and job-related software programs.

· Knowledge of city records management principles.

· Knowledge of basic accounting practices.

· Knowledge of customer service principles.

· Skill in prioritizing and organizing work.

· Skill in the provision of customer services.

· Skill in the maintenance of files and records.

· Skill in the use of such office equipment as a computer, scanner, fax machine, and copier.

· Skill in oral and written communication.

· Ability to read, write and perform mathematical calculations at a level commonly associated with the completion of high school or equivalent.

· Sufficient experience to understand the basic principles relevant to the major duties of the position usually associated with the completion of an apprenticeship/internship or having had a similar position for one to two years.