Manager, Shared Pediatric Medical Services at PediaTrust LLC – Northbrook, Illinois

We’re looking for a collaborative, driven leader to help shape the future of pediatric care at PediaTrust! As the Manager of Shared Pediatric Medical Services, you’ll guide dynamic teams across Immediate Care, Nutrition, and Health & Wellness while improving operations, growing programs, and ensuring an exceptional experience for every family we serve. If you love building strong teams, streamlining processes, and making a meaningful impact in healthcare, this is an exciting opportunity to lead and grow with us.

GENERAL SUMMARY:

Manager of Shared Pediatric Medical Services will oversee Immediate Care, Nutrition, and the Health & Wellness Programs, as well as additional programs. This role is responsible for operational performance, staff management, and program growth, ensuring high-quality, efficient, and patient-centered care across all service lines.

ESSENTIAL JOB FUNCTIONS:

Operations Management

• Oversee daily operations of PediaTrust Immediate Care (multiple locations), Nutrition Services, and the Health & Wellness Program, ensuring efficient, high-quality care delivery
• Standardize workflows across programs, including rooming processes, call-in protocols, and onboarding procedures
• Monitor and manage patient access, flow, and capacity to meet demand across service lines
• Lead onboarding for new hires, including Epic, Paylocity, email access, and coordination of on-the-job training
• Ensure operational compliance with organizational standards and drive continuous process improvement initiatives
• Support physician scheduling in partnership with clinical and operational leadership

Personnel Management

• Directly supervise Registered Dietitians and PIC support staff (RNs, Medical Assistants, and Front Desk), including hiring, onboarding, scheduling, and performance management
• Conduct performance reviews (30/90-day and ongoing) and provide coaching and professional development
• Develop staffing models and manage schedules, including PIC-only schedules, new hire rotations, weekend on-call, and holiday call coverage
• Identify staffing gaps and implement solutions to ensure appropriate coverage and optimal patient access
• Review and approve bi-weekly timecards and manage PTO to ensure accurate payroll and staffing coverage
• Foster a collaborative, team-based culture aligned with PediaTrust values

Clinical Program Management

• Support the launch, growth, and optimization of the Health & Wellness Program, promoting a multidisciplinary, team-based care model
• Partner with clinical leadership to improve outcomes related to nutrition, healthy habits, weight management, and long-term risk reduction
• Ensure alignment and integration of care delivery across Immediate Care, Nutrition, and Health & Wellness services
• Monitor key performance metrics (access, volumes, patient experience, and quality outcomes) and implement data-driven improvements
• Develop content and support execution of bi-annual staff meetings, including training and program updates

Financial & Performance Management

• Monitor operational and financial performance across service lines, including visit volumes, productivity, and cost management
• Support budget adherence through effective staffing and resource utilization
• Identify opportunities to improve efficiency, reduce costs, and support revenue growth
• Support execution of strategic initiatives and translate organizational goals into actionable operational plans
• Partner with leadership to ensure programs meet financial and performance targets

ADDITIONAL JOB FUNCTIONS:

• Performs other duties as assigned.

MINIMUM QUALIFICATIONS:

To perform this position successfully, an individual must be able to perform each job duty satisfactorily. The requirements listed below are representative of the knowledge, skills, and/or abilities required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

Required Education, Knowledge, Skills & Abilities:

• Leadership: Able to guide, coach, and support team members effectively.
• Communication: Clear, professional verbal and written communication.
• Problem-Solving: Quickly identifies issues and implements solutions.
• Organized: Strong time management and ability to prioritize tasks.
• Adaptable: Comfortable with change and shifting priorities.
• Conflict Resolution: Handles difficult situations calmly and professionally.
• Data-driven: Uses metrics and data to improve performance.
• Positive Attitude: Encourages a collaborative and solutions-focused team culture.

Required Length & Type of Experience:

• Bachelor's degree in health administration, public health, business, or equivalent professional experience
• Experience coordinating, supervising, or managing teams
• Demonstrated leadership or supervisory experience in an operational or service-based environment
• Previous experience with Electronic Health Records (EHR), Epic experience preferred

PHYSICAL/ENVIRONMENTAL DEMANDS:

The characteristics listed below are representative of the physical and environmental demands required by an individual to successfully perform the essential duties of this position. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential duties.

• Some travel required
• Bending and Lifting
• Walking
• Exposure to infectious disease
• Exposure to biohazards and other hazardous materials

WHO WE ARE

We're Different

PediaTrust is a united group of pediatric practices that serve Chicago-area families. Our practices take a unique approach to providing pediatric care: Our priority is you and taking the time to listen and earn your trust. It’s the kind of personal connection families don’t always find at large hospitals or corporate-owned medical groups. We believe there’s a better way - and it starts with being a trusted partner in keeping your kids healthy.

Individualized Care

Our doctors are empowered to provide your family with the individualized, personal care you’d expect from a small practice. We take the time to truly listen to your concerns, answer your questions, and provide the best care…because we want to be your pediatrician partners at every visit, for every child, at every stage.

Advanced Care and Resources

With 70 clinicians and growing across our practices, PediaTrust has the scale and the expertise to ensure your family has access to the latest technologies and specialties in pediatrics, all under the PediaTrust umbrella – including experts in nutrition and counseling for mental health. Working together, we offer you the best, most up-to-date care for your kids.

We’re Close to Home

PediaTrust has multiple locations in the Chicagoland area to serve you, and we offer extended hours at many of our locations for immediate care needs.

Our Goal is Our Name

At PediaTrust, we measure ourselves in one way: By earning the trust of each family who comes to us. And we work to keep that trust for each child, from birth to the beginning of a happy, healthy adulthood.

Our Mission, Vision and Core Values

PediaTrust has had a singular mission since our founding in 2012: To provide exceptional pediatric care based on the principles of compassion, collaboration, excellence, and trust. That mission supports our vision for PediaTrust to be the leading independent pediatric practice in the Chicagoland region.

Clinical Excellence

We are committed to providing patients with high-quality, evidence-based care.

Collaboration

We work together with mutual respect and a shared purpose.

Compassion

We ensure every interaction is grounded in empathy and kindness.

As a PediaTrust team member, I am responsible for demonstrating the core values of PediaTrust.