Patient Advocate at Martin Bionics – Tampa, Florida

About Martin Bionics

Martin Bionics was founded with the aim of restoring freedom to those with limb loss and limb difference; freedom from the constraints of traditional prosthetics & freedom to pursue the life they desire to cultivate. Our primary means of accomplishing this is through the provision of compassionate care within our own clinics as well as innovative technology, both in our clinics and broadly throughout the field.

Mission Statement

Martin Bionics exists to serve those with limb loss/limb difference by providing innovative technology & compassionate care designed to restore comfort, independence, and hope for a better life.

Core ValuesHumane - Characterized by such behavior or disposition towards others as befits a human being.Humble - Marked by the absence of self-assertion or self-exaltation; modest, unpretentious; the opposite of proud.Honorable - Characterized by principles of honor, probity, or rectitude; upright, honest.Heroic - Having recourse to bold measures; boldly experimental; attempting great things.

PATIENT ADVOCATE

Highlights

Title:

Patient Advocate

Employment Type

Full-Time / Non-Exempt

Location

14201 Bruce B Downs Boulevard, Tampa FL

Compensation

Competitive Salary, Benefits, & Clinic Bonus Structure

Supervisor

Clinic Manager

Summary

As part of Martin Bionics Clinical Care, the Patient Advocate manages the clinic’s administrative process and is integral to communication with our patients, referral sources, and clinical team. This person is primarily responsible for obtaining the documentation needed to treat patients and build a complete and compliant chart. The Patient Advocate acts as a financial advocate for the patient throughout their journey with Martin Bionics, from initial consultation to final delivery and follow-up care.

Primary DutiesProvide the highest level of customer service to patients, fellow team members, and referral sources.Requesting and obtaining compliant documents from referral sources.Maintain accurate and complete electronic files.Manage work in progress (WIP) process.Coordinate and communicate with designated practitioner.Create service estimates and patient financial documentation, and counsel patients on their financial responsibilities.Provide consistent support to patients both in the clinic and through preliminary and follow-up conversations.Perform chart scrubs to ensure a complete and compliant chart, prior to sending for authorization or delivery.Coordinate efforts with Reimbursement team to ensure clinic processes support timely and accurate claim submission.Ensure the privacy and security of protected health information per HIPAA requirements.All other job duties as assigned.Characteristics of the Ideal CandidateArticulate - Both verbally and in writing.Collaborative - Constructively workshop solutions to problems with others. Team player.Curious - Willingness to learn and ask thoughtful questions.Flexible - Resilience in a fast-paced, changing environment.Interpersonal - Able to empathize with patients and team members.Motivated - Independently takes initiative and proposes solutions. Self-starter.Organized - Attentive to detail.Department StructureClinic ManagerProsthetistProsthetic TechnicianPatient Care CoordinatorPatient AdvocateQualificationsHigh school diploma or equivalent; Associate/Bachelor’s degree a plus.1 year prior medical office experience.Able to clearly and professionally communicate with patients, clinicians, and team members in both verbal and written formats.HCPCs codes, medical terminology, and O&P knowledge and experience preferred.Working knowledge of HIPAA and other medical insurance regulations and terminology for private payer, state, and federal (Medicare) plans including coding, billing, and reimbursement protocols.At least 2 years of computer and office equipment experience including MS Office products (Word, Excel), e-mail and automated billing systems, facsimile machines, calculator, copiers.EvaluationRegular, informal one-on-one meetings with supervisor for bi-directional feedbackFormal performance review to take place annuallyPhysical DemandsProlonged periods of working on a computerExtended periods of sitting and standingTypical medical practice administrative dutiesBenefitsComprehensive health, dental, and vision insurance plans, including generous employer contribution to health insurance premium3-weeks paid time off (PTO)11 paid holidays annually, including 2 floating holidays401(k) retirement plan with 3% company matchCompany provided short-term disability insurance, plus option for supplemental short-term and long-term disability insuranceLife insuranceThe pay range for this role is:40,000 - 50,000 USD per year(Tampa)