IT Field Service Engineer at INFINITY GROUP HOLDINGS LIMITED – Royal Tunbridge Wells, England
INFINITY GROUP HOLDINGS LIMITED
Royal Tunbridge Wells, England, TN2 5TF, United Kingdom
Posted on
NewSalary:$30000 - $38000Job Function:Engineering
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
About This Position
IT Field Service Engineer
What skills and working characteristics should this person have?As a IT Field Engineer you will be responsible for:
30,000 - 38,000 a year
IT Field Service Engineer (M365) - Shares + Company Vehicle and Fuel Card + Unlimited "Paid" Leave
About Infinity:Infinity Group are a forward-thinking Microsoft Cloud Solution Partner. We provide award-winning IT Managed Support, Network Solutions, Digital Transformation and deliver cutting-edge Dynamics 365 solutions to our UK-wide client base.
What is it like working at Infinity?
We are a close-knit team with a thirst for learning, who love autonomy and want to help our clients solve their business problems by thinking outside the box.
Why is this Field Engineer position a great opportunity?
As a Field Services Engineer you will be responsible for deploying requests and standard, non-standard and emergency changes to our customers infrastructures in line with ITIL processes. The role will be split between remote and on-premises changes and can include workstation builds, software upgrades and new-user configurations. Our mission statement is to provide a more productive and secure world to our customers, and you will be working to provide request and changes which maintain this ethos.
What Technical skills should this person have?
- Microsoft Cloud
- Exchange Online - Email migration methodologies and planning
- Licensing
- Endpoint Manager - MDM, MAM, InTune, AutoPilot
- Teams - Calling and data collaboration
- SharePoint - Data platform best practices, migration planning
- OneDrive
- Identity & security
- Azure Virtual Desktop
- Backup
- Defender for Endpoint
- SharePoint Online
- Microsoft Server operating systems and virtualisation
- Active Directory
- Firewalls - Basic understanding of Watchguard & Cisco (Firepower & Meraki)
- Networking - Basic understanding of VLANs, switch architecture and wi-fi
- Enthusiastic about technology
- Ability to speak in plain language to stakeholders across all levels of an organisation
- Not afraid to fail
- Eager to learn
- Full Clean Driving License
- Intake new service requests from a customer and establish if they are requests or standard, non-standard, or emergency changes and action accordingly
- Respond to assigned tickets of an IT nature from within our Ticketing System within SLA.
- If required, provide onsite support for scheduled maintenance days
- Undertake client visits for installations and system upgrades
- Ownership of ticket to completion
- Act as an escalation point for complex service requests in your area of expertise
- Provide best-in-class Customer Service
- Provide Service in-line with ITIL principles
- Maintain client documentation and ensure all changes are updated
- Provide an accurate account of time within the ticketing system.
- Ensure that escalation notes are adequately presented
- Actively keep skills up to date and look to new technologies
- Act as a mentor to junior members of the team.
- Undertake Cabling work, including site surveying for work.
- Some installation and networking works. Installing routers / firewall / switches with some configuration.
Like the rest of the Infinity team, you'll benefit from:
The opportunity to work for one of the leading Microsoft Dynamics partners in the UK.
Work in a great culture, highly ambitious, collaborative, humble and we pride ourselves in making others look cool be it our colleagues or clients.
Benefits include Unlimited Annual Leave, Private Healthcare, Life Assurance, Company Shares, Electric Car Scheme and Flexible Working.
A newly renovated office with a break-out area, decent coffee, and a pool table.
Weekly company events (Think Bigger Friday with Drinks) and quarterly social events with your teams and company-wide affairs including our very own Illuminate Annual Awards Gala, Christmas Party, and summer fun. These are not obligatory but there are very few of us who dont want to be part of the fun and we include your partners too.
What are the next steps?
Apply with your current resume or link to your LinkedIn profile directly on our careers page https://www.infinitygroup.co.uk/careers/
Have a quick call with Dom or Keiran (our internal recruiters), to go over the position in more detail and answer any questions you have.
1st stage interview, usually via Teams.
2nd / final stage ideally in person as we like to meet everyone in person and show you around our amazing office.
30,000 - 38,000 a year
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Royal Tunbridge Wells, England, TN2 5TF, United Kingdom
Frequently asked questions about this position
Continue to apply
Enter your email to continue. You’ll be redirected to the employer’s application.By clicking Continue, you understand and agree to JobTarget's Terms of Use and Privacy Policy.