Support Engineer at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Support Engineer in United States.

In this role, you will sit at the intersection of customer experience and deep technical problem-solving, helping healthcare organizations resolve complex product issues in a highly regulated data environment. You will work on a privacy-first data platform that enables companies to safely use analytics and marketing tools without exposing sensitive health information. Acting as a frontline technical expert, you will investigate system behavior, debug across the stack, and collaborate closely with engineering, product, and customer success teams. This is a highly hands-on position where you will analyze code, identify root causes, and drive issues through to resolution. Your work will directly influence both customer success and product evolution in a fast-growing, mission-driven environment. You will also play a key role in improving documentation, workflows, and overall support processes. This is an ideal opportunity for someone who enjoys deep technical troubleshooting while staying close to customers.

In this role, you will own technical customer issues end-to-end while ensuring fast, accurate, and high-quality resolutions. Your responsibilities will include:

• Managing and resolving customer technical issues from initial report through to full resolution
• Debugging complex system behavior across frontend and backend components using Go, TypeScript, and SQL
• Investigating codebases and system architecture to identify root causes and implement solutions
• Partnering closely with Engineering, Product, Customer Success, and Account teams to resolve issues efficiently
• Supporting customers across onboarding and ongoing product usage, ensuring a smooth experience
• Communicating technical concepts clearly to both technical and non-technical stakeholders
• Creating and maintaining internal runbooks, troubleshooting guides, and customer-facing documentation
• Gathering and surfacing customer feedback to inform product improvements and roadmap decisions
• Continuously improving support workflows and contributing to process optimization

The ideal candidate brings strong technical troubleshooting ability combined with a customer-first mindset and ownership mentality. You will have:

• 2+ years of experience in technical support, solutions engineering, or software engineering roles
• 2+ years of experience in customer-facing technical roles
• Ability to read and write code, ideally in Go and/or TypeScript (JavaScript experience also valued)
• Strong experience troubleshooting across both frontend and backend systems
• Familiarity with SQL and working with databases
• Strong analytical and problem-solving skills with a structured approach to debugging
• Excellent communication skills with the ability to explain technical issues clearly
• Strong organizational skills with the ability to manage multiple priorities simultaneously
• High level of empathy and customer ownership mindset
• Experience working in fast-paced SaaS or technical product environments (preferred)
• Familiarity with production debugging and collaboration with Product/Engineering teams (preferred)

• Competitive compensation with generous equity (10-year exercise window)
• Fully remote within the United States
• $150/month coworking stipend
• Unlimited PTO with a required minimum of 2 weeks off
• Half-day Fridays every week
• 100% employer-covered health, dental, and vision insurance for employees (80% for dependents)
• 16 weeks fully paid parental leave (eligibility-based)
• Two annual “Treat Yourself” days with stipend and paid time off
• Regular company and team offsites across the U.S. and abroad
• Strong learning, collaboration, and career development culture