IT Support Technician at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a IT Support Technician in United States.

This role is a hands-on IT support position focused on ensuring smooth technology operations within a busy fulfillment center and office environment. You will serve as the primary on-site technical contact, providing fast and reliable support for end users, infrastructure, and warehouse systems that are critical to daily business operations. The position combines end-user support, systems troubleshooting, and infrastructure maintenance in a fast-paced logistics setting. You will work closely with internal IT teams and external vendors to resolve issues, maintain systems, and improve overall technology reliability. The environment is highly collaborative and service-oriented, requiring strong communication skills and a proactive approach to problem-solving. This is an opportunity to directly impact operational efficiency by keeping essential systems running smoothly and supporting employees across all levels.

• Provide responsive technical support for on-site and remote users, resolving hardware, software, network, and infrastructure-related issues.
• Install, configure, maintain, and troubleshoot IT equipment including PCs, printers, network devices, voice systems, and security technologies.
• Support warehouse technology such as RF scanners, barcode devices, tablets, and wireless network infrastructure.
• Perform basic Microsoft 365 and Azure Active Directory administration, including user setup, access management, and permissions.
• Manage IT onboarding processes, including device provisioning, system access setup, and end-user orientation.
• Monitor and maintain IT ticketing systems, ensuring timely resolution of incidents and accurate documentation of issues and solutions.
• Support infrastructure tasks such as cabling validation, switch patching, asset tracking, and coordination with external vendors.

• 2+ years of experience in IT support (Level 1/Level 2) or similar technical support roles.
• Strong knowledge of Windows operating systems, PC hardware, and general desktop support.
• Basic understanding of networking concepts including TCP/IP, DNS, DHCP, switching, and wireless connectivity.
• Experience with Microsoft 365 administration and user support.
• Strong troubleshooting, analytical, and problem-solving skills in fast-paced environments.
• Excellent communication and interpersonal skills with a customer-service mindset.
• Ability to prioritize tasks, manage multiple requests, and adapt to operational demands.
• Associate’s degree in IT, Computer Science, or related field preferred.

• Comprehensive medical, dental, and vision insurance options
• 401(k) retirement plan with company match
• Paid vacation, sick leave, and holidays
• Company-paid life insurance and disability coverage
• Employee Assistance Program including mental health and financial support
• Annual professional development budget and training opportunities
• Work-from-home stipend and company-provided equipment (where applicable)
• Employee rewards and recognition programs
• Additional perks including insurance discounts and wellness initiatives