Assistant Director Patient Access in Conway, South Carolina at Conway Medical Center

Position Title: Assistant Director Patient Access

Position Summary: The Assistant Director of Patient Access (AD-PA) is responsible for the oversight of the Patient Access department. Qualifications:

Education:

• Associate’s degree in healthcare administration or related field required. May substitute degree with a high school diploma and 5 (five)years of relevant leadership experience.
• Bachelor’s degree in healthcare administration or related field preferred.

Experience

• A minimum of two (2) years of specific Patient Access leadership experience in a healthcare setting is required.
• Previous experience in insurance prior authorization processing required.
• Previous experience working in customer service is required.
• Extensive knowledge of patient registration and authorization processes required.

Licensure/Certification/Registration

• Certified Health Access Associate (CHAA) preferred.

Duties & Responsibilities:

• Ensure operational efficiencies are maintained, such as pre-registration procedures, including but not limited to, the oversight of registration, insurance verification, patient financial responsibility calculations, and up-front collections.
• Ensures quality provision in registration, pre-cert verification, payer ID, and patient financial obligation services.
• Measures registration productivity and other functions for accuracy levels.
• Schedules staff for adequate coverage on an extended-hour basis.
• Responsible for improving business processes and supporting critical business strategies.
• Assists director with process redesign, system design, development, testing, implementation, and ongoing support of business applications.
• Works collaboratively with Physicians, Service Line Directors, and Ancillary departments.
• Provides support to the director when needed, while supporting the performance improvement process with a focus on patient, employee, and physician satisfaction, as well as quality and operational efficiency.
• Provides exemplary core customer service.
• Effectively utilize strong organizational skills.
• Consistently display effective verbal and written communication skills.
• Proficient understanding and use of technology/PC skills are required.
• Remains calm and professional in all situations.
• Consistently exercise independent judgement.
• Complete other duties as assigned by department leadership.