Medical Office Specialist at EXPRESS PAIN AND URGENT CARE PLLC – Austin, Texas

Medical Office Specialist - Epic Pain Management
Round Rock, TX | Full-Time | Onsite

About Us

Epic Pain Management is a patient-centered interventional pain practice committed to delivering high-quality, compassionate care in a professional and welcoming outpatient setting. Our team of experienced providers and healthcare professionals work collaboratively to improve quality of life for our patients through personalized treatment plans and exceptional service.

We are seeking a Medical Office Specialist to join our front office team in Round Rock. This role is ideal for a compassionate, detail-oriented professional who thrives in a fast-paced clinic environment and is passionate about creating a seamless, positive patient experience from check-in to check-out.

At Epic, every interaction matters. As a Medical Office Specialist, you’ll play a vital role in both clinic operations and patient satisfaction while working alongside a supportive, collaborative team that values professionalism, efficiency, and growth.

Our benefits include:

• Paid time off, paid holidays, and a 401(k) with a 4% employer match
• 80% employer-paid medical insurance for employees, with optional low-cost dental, vision, and family plans
• Pet insurance, legal insurance, identity theft protection, travel insurance, and employee discount programs
• Notary Public certification covered by the employer if not already certified

• Greet and check in patients with warmth, professionalism, and efficiency
• Verify insurance information, collect required documentation, and obtain necessary signatures
• Answer incoming calls, schedule appointments, and provide accurate, timely information to patients
• Maintain confidentiality and accuracy of patient records in compliance with HIPAA regulations
• Coordinate with clinical staff to support efficient patient flow and overall clinic operations
• Perform notary services for medical and legal documentation (if certified, or upon obtaining certification with company support)
• Assist with administrative tasks, including scanning, filing, and general front office coordination

Qualifications

• Notary Public certification strongly preferred, or willingness to obtain (certification costs covered by employer)
• Bilingual (Spanish/English) required
• Previous experience in a medical front office or receptionist role preferred
• Experience in pain management, specialty care, or primary care settings is a plus
• Excellent communication and customer service skills with a compassionate, professional demeanor
• Proficiency in Microsoft Office; experience with electronic health record (EHR) systems preferred
• High school diploma or equivalent required; additional education in healthcare administration is a plus

If you’re detail-oriented, people-focused, and excited to grow with a dynamic healthcare team, we’d love to hear from you.