Home Repairs Manager at Flower City Habitat for Humanity Office – Rochester, New York

Job Title: Home Repairs Manager

Department: Repairs

Reports to: VP of Programs and Real Estate

Payroll Status: non-exempt

Pay Grade: 8

Work Week: Standard, M-F

GENERAL:

The Home Repairs Manager plays a key role in helping homeowners across our tri-county service area (Monroe, Ontario, and Wayne counties) maintain safe and stable housing by overseeing critical home repair projects. This position leads the planning, coordination, and execution of residential repairs that address essential health, safety, and accessibility needs.

Blending hands-on construction work with project and team leadership, the Home Repairs Manager ensures projects are completed safely, efficiently, and with high quality. As a representative of Greater Rochester Habitat for Humanity (GRHFH), this individual serves as an ambassador of the organization’s vision: a world where everyone has a decent place to live.

ESSENTIAL DUTIES AND RESPONSIBILITIES:

Strategic Planning and Project Management (70%):

• Lead the day-to-day management, accountability, and overall success of the Greater Rochester Habitat for Humanity (GRHFH) Critical Home Repair (CHR) program.
• Supervise and support a small team of CHR staff; assign work, monitor performance, and provide coaching and development as needed.
• Partner with internal stakeholders to identify opportunities for program growth, efficiency, and increased impact.
• Ensure all projects comply with applicable state and local building codes, permitting requirements, and GRHFH construction standards.
• Develop detailed scopes of work, project budgets, and timelines; maintain accurate project documentation within the affiliate CRM.
• Manage procurement processes, including issuing purchase orders, tracking materials and deliveries, and ensuring accurate invoice coding for all CHR projects; collaborate with the Procurement & Warehouse Manager.
• Cultivate and maintain relationships with subcontractors, vendors and volunteers to support program delivery and scalability.
• Oversee and resolve CHR warranty requests; document issues, coordinate solutions, and ensure timely, high-quality follow-up.
• Proactively identify and respond to project challenges (e.g., weather delays, unforeseen conditions, scope changes) while maintaining progress against schedule, budget, and quality standards.
• Provide clear, timely, and respectful communication to homeowners throughout the project lifecycle, ensuring a positive and dignified experience.

Field Operations (30%):

• Conduct in-home assessments to evaluate project feasibility, define scope, and document conditions prior to project approval.
• Coordinate and participate in required inspections before, during, and after construction; serve as the primary point of contact for municipal inspectors and subcontractors on-site.
• Ensure quality control across all projects, including final inspections, documentation (photos, records), and homeowner sign-off upon completion.
• Perform hands-on construction tasks as needed to support project completion and team capacity. Tasks may include, but are not limited to:
• Installation of smoke and carbon monoxide detectors
• Construction of accessibility features (e.g., wheelchair ramps, railings, small porches)
• Installation of grab bars and safety modifications
• Basic carpentry, drywall repair, and painting
• Self-perform light to moderate construction work where appropriate, utilizing sound judgment to determine when to complete work internally versus subcontract.

Additional duties include, but are not limited to:

• Support and participate in organizational special events
• Assist with marketing efforts and participate in annual fundraising events
• Perform other duties and special projects as assigned

This job description in no way implies that these are the only duties to be performed by the employee(s) incumbent in this position. Employee(s) will be required to follow any other job related instructions and to perform any other job related duties requested by any person authorized to give instructions or assignments.

We offer a competitive benefits package designed to support your health, financial security, and work–life balance. (Some benefits may vary by employment status.)

• Health Coverage: Medical (with employer-funded MERP!), dental, and vision insurance
• Wellbeing Support: 24/7 Employee Assistance Program (EAP) with counseling, financial, and legal resource
• Retirement & Protection: 401(k) with 3% employer match; employer-funded life, AD&D, and long-term disability insurance
• Paid Time Off: Generous PTO accrual (starting at 12 days/year and increasing with tenure), plus 12 paid holidays
• Volunteer Time Off: Paid time to give back to the community
• Additional Perks: ReStore employee discounts and optional pet insurance

Most importantly, you’ll be part of meaningful work—helping families build strength, stability, and self-reliance through shelter!

KNOWLEDGE, SKILL & ABILITY REQUIREMENTS:

• Demonstrated experience managing construction budgets, subcontractors, and vendor relationships
• Strong knowledge of construction materials, methods, and safety protocols
• Excellent critical thinking and analytical skills, with a high degree of accuracy and attention to detail
• Ability to communicate clearly and effectively in English, both verbally and in writing; multilingual ability is a plus
• Proficiency in Microsoft Office applications; experience with QuickBooks is a plus
• Ability to build and maintain positive working relationships with individuals from diverse social, economic, and cultural backgrounds
• Ability to lift and move up to 50 pounds

EDUCATION AND EXPERIENCE REQUIREMENTS

• Minimum of 5 years of experience in residential construction management, or 10 years of related experience
• Valid New York State driver’s license with an insurable driving record; ability to operate trucks and tow trailers
• Ability to obtain and maintain CPR/First Aid certification, Habitat Competent Person training, and OSHA 10 certification
• Experience supervising staff and/or subcontractors preferred
• High school diploma or equivalent required