Senior Technical Account Manager at Jobgether – United States

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Senior Technical Account Manager in United States.

This is a high-impact, customer-facing role for a technical professional who thrives on building strong client partnerships and solving complex challenges. As Senior Technical Account Manager, you will be the trusted technical advisor for enterprise customers, guiding onboarding, adoption, and ongoing success with advanced security and identity solutions. You will collaborate closely with cross-functional teams including Product, Engineering, and Sales to ensure customers achieve measurable outcomes and long-term value. This position involves managing multiple accounts, providing strategic guidance, resolving technical obstacles, and shaping product adoption strategies. You will work with some of the most forward-thinking security teams, driving customer satisfaction, retention, and expansion in a dynamic, fast-growing environment.

• Serve as the technical voice of the customer, advocating for needs and requirements across internal teams
• Lead the onboarding process for new customers, ensuring smooth adoption and engagement with technical solutions
• Build and maintain strong relationships with key stakeholders, acting as a strategic advisor and partner to leadership
• Monitor customer usage, identify upsell and renewal opportunities, and support account growth initiatives
• Collaborate with Product teams to drive adoption, inform feature development, and educate customers on platform capabilities
• Proactively identify and resolve technical obstacles, ensuring customers achieve their objectives efficiently
• Manage the customer lifecycle, including strategy sessions, architecture reviews, training, and quarterly business reviews
• Collect and analyze customer feedback, track health metrics, and prioritize requests with internal teams
• Develop and implement repeatable processes to maximize adoption and customer success across your portfolio

Requirements:

• 5+ years of experience in technical customer-facing roles, such as Technical Account Manager, Solution Architect, Solution Engineering, or Customer Success Engineer
• Strong problem-solving skills with the ability to troubleshoot complex technical issues independently
• Proven experience delivering Cybersecurity or Identity solutions to large enterprise customers
• Comfortable interfacing with technical end-users, including IT practitioners, Developers, DevOps, and Security Teams
• Track record of increasing customer satisfaction, adoption, and retention
• Experience in early-stage or high-growth companies is highly preferred
• Ability to manage multiple accounts simultaneously with strong attention to detail
• Excellent communication, presentation, and interpersonal skills, including engaging with executive and C-level stakeholders
• Self-motivated, collaborative, and detail-oriented, with a demonstrated ability to own customer relationships end-to-end

Benefits:

• Competitive compensation package with opportunities for performance-based growth
• Comprehensive healthcare benefits including medical, dental, and vision coverage
• Flexible work arrangements in a dynamic, international environment
• Professional development opportunities and career advancement in a rapidly growing organization
• Collaborative, mission-driven culture focused on learning, innovation, and impac