Property Assistant at Spokane Housing Authority – Spokane, Washington

Starting Hourly Rate: $22.24 – $23.37
Position Range: $22.24 – $32.21

FSLA: Non-Exempt (Hourly)

Looking for a great benefits package? We have you covered with:

· Employer paid medical for base employee plans.

· Employer paid dental for employee plan.

· Employer paid vision for employee base plan.

· Employer paid Long Term Disability and Life Insurance

· Flexible scheduling

· 13 Paid Holidays

· Public Employee Retirement System (PERS) – Pension style retirement program.

Great PTO Accrual

0-2 years 15 days a year

3-4 years 27 days a year

5-9 years 30 days a year

10-14 years 33 days a year

15-19 years 37.5 days a year

20+ years 40.5 days a year

Days based off 8 hours

Purpose of Property Assistant

The Property Assistant plays a vital role in supporting the Property Manager I or II with the overall management and operation of SHA properties, with a primary focus on overseeing the full leasing process. This includes coordinating all related components, such as interdepartmental collaboration and engagement with external programs. The Property Assistant serves as a key point of contact for tenants, facilitating leasing, documentation, recertifications, and maintenance requests. This position helps ensure compliance with financial and regulatory requirements while promoting a positive, inclusive, and supportive housing environment. The Property Assistant also contributes to maintaining high property standards and ensures prompt, responsive service to residents in alignment with SHA’s mission to provide safe, well-maintained, and welcoming communities.

Essential Duties and Responsibilities

Property Management and Support

• Assists the Property Manager I or II to operate the properties within the financial guidelines, goals, regulatory agreements, mission, policies, procedures, and property management plan established by SHA.
• Completes third party verification of an applicant’s or tenant’s household income and assets as required. Prepares and sends monthly annual recertification letters, including scheduling the annual recertification and inspection appointments.
• Performs leasing related activities such as advertising, showing, interviews, record keeping, processing applications, and tenant retention as directed by the Property Manager I or II.
• Assists with the administration duties of the Property Manager I or II including daily depositing of receipts; coding of expenses; receive and record maintenance requests from tenants; data entry and updates to tenant information in the property management software system; and collection and deposit of rent, fees, and pet and security deposits.
• In the absence of the Property Manager I or II, provides direction and ensures established maintenance priorities are met.

Property Presence and Office Maintenance

• Walks the grounds on a daily basis to ensure immaculate curb appeal. Any deficiencies should be corrected immediately and/or arranged for repair.
• Coordinates with Property Manager I or II to walk through ready and available vacancies to periodically ensure “show-readiness.” Any problem should be corrected immediately and/or arranged for repair.
• Before the office is opened for business hours, ensures that the office and surrounding areas are clean and orderly.

Tenant Relations and Communication

• Assists in the implementation of the tenant retention program under the direction of the Property Manager I or II.
• Provides tenant referrals to community services and be a community liaison for the property and SHA.
• Responds to phone or email inquiries within one business day.
• Responsible for reporting any unusual or extraordinary circumstances regarding the property or tenants to the Property Manager I or II.
• Responsible for bookkeeping, writing receipts, and serving notices.

Teamwork and Collaboration

• Assists other staff with assignments as necessary, and performs other related duties as required or assigned.

Property Management and Compliance

• Knowledge of current market trends in rents, amenities, and competitive properties that may impact property performance.
• Familiarity with Fair Housing guidelines and laws governing multifamily housing.
• Understanding of Low-Income Housing Tax Credit (LIHTC), Section 8, HOTMA, NSPIRE, and local fire regulations to ensure property compliance.
• Ability to interpret and apply laws and regulations related to property management.

Technical and Administrative Skills

• Proficiency in various property management software programs and office machines.
• Strong filing, data entry, and intermediate math skills for property management tasks.
• Ability to use computer software effectively for record-keeping and reporting.
• Experience/knowledge or training needed in various computer programs that are used daily/monthly, such as Adobe, Word Programs, Yardi, Rent Café, Teams, etc.

Customer Service and Communication

• Ability to represent SHA professionally when interacting with tenants, vendors, and community partners.
• Strong verbal and written communication skills to handle inquiries, resolve issues, and provide property-related assistance.
• Ability to execute customer service protocols to ensure positive tenant and community relationships.
• Maintain professionalism while handling sensitive and confidential information.

Teamwork and Organizational Effectiveness

• Ability to handle detailed tasks independently while ensuring accuracy.
• Strong problem-solving skills to support property managers and team members effectively.
• Ability to work as an effective member of the Asset Management Department team.
• Capability to prioritize workload and meet deadlines in a fast-paced environment.

Education and Professional Qualifications

Educational Requirements

• High school diploma or GED equivalency is required.

Professional Experience

• Minimum of one year of work experience in a related field.
• Preference is given to candidates with experience assisting at multiple properties or those with a bilingual certification.
• Any equivalent combination of experience and training that provides the knowledge and abilities necessary to perform the work of a Property Assistant will be considered.

Certifications and Licenses

• If assigned to a tax credit property, appropriate certification must be obtained within one year.
• Must have an acceptable credit history, valid driver’s license, reliable transportation, satisfactory driving record, and adequate insurance coverage according to SHA policy.

Required Workplace Standards

• Works regular and reliable hours on site as required.
• Attendance must be punctual and consistent.
• Works an agreed-upon schedule and works additional hours as necessary to complete work.
• Works effectively, cooperatively, and respectfully with co-workers, clients, and other contacts.
• Follows all SHA Safety Policies and Procedures.
• Follows all SHA Personnel Policies and Procedures.

Essential Physical Abilities

This position requires the ability to:

• Remain in a stationary position for prolonged periods while performing administrative tasks;
• Move/traverse between office spaces, residential units, and common areas within the assigned property or multiple properties as needed;
• Frequently transport files, office supplies, and small equipment, occasionally lifting items that may exceed 30 pounds;
• Regularly inspect units and property grounds, which may require walking, standing, bending, and occasional stair climbing;
• Occasionally work in outdoor environments, including during inclement weather, to assess property conditions, meet with residents, or coordinate maintenance activities;
• Constantly operate a computer and other office productivity machinery, such as a telephone, calculator, copy machine, and printer; and
• Communicate frequently, effectively, and accurately with residents, internal teams, community partners, and external vendors.

Work is primarily performed in an office setting with periodic exposure to outdoor conditions. The work environment noise level is typically moderate but may vary based on property location and operational activities.

Must be able to fully function in a drug-free environment.

To perform this job successfully, an individual must be able to perform each duty satisfactorily. The requirements listed above are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

The statements contained herein reflect general details as necessary to describe the principal functions of this job, the level of knowledge and skill typically required, and the scope of responsibilities. They should not be considered an all-inclusive listing of work requirements. Individuals may perform other duties as assigned, including work in other functional areas to cover absences or relief, to equalize peak work periods, or to otherwise balance the workload for the good of the organization.

Equal Opportunity Employer

Spokane Housing Authority provides equal employment opportunities and prohibits discrimination and harassment of any kind. This applies to all employment terms, including recruiting, hiring, compensation, and training. Reasonable accommodations may be provided to individuals with disabilities.