Customer Relations Spec I - Financial Assistance at Deaconess Health System – Evansville, Indiana

Join our Team
We are looking for a compassionate, caring and dedicated Financial Assistant Representative to join our team and help us continue our tradition of excellence.

Benefits
We pride ourselves on retaining our top talent by offering work environments that support professional development and personal success. Our extensive benefits package includes standard and advantage options. In addition to that, we offer:

• Level 4 children’s enrichment centers
• Tuition reimbursement
• Free access to fitness centers
• Career advancement opportunities
• Payactive - Work Today, Get Paid Tomorrow
• Career advancement opportunities
• Competitive pay, yearly opportunities for pay increases and bonuses

As a Financial Assistant Representative, you will play a critical role in continuing the healing mission of Deaconess.

Job Overview
This position is responsible for providing outstanding customer service to HRS client patients regarding their outstanding patient due balances. They will work with patients, insurance companies, physicians, office staff, hospital staff, and billing staff to answer patient inquiries via telephone, in person, correspondence, or electronic mail. They are responsible for making sure that the system is updated appropriately for accurate and timely billing. They are responsible for handling all patient inquiries professionally and timely. This position is also responsible for maintaining and monitoring the day-to-day activities of charity for Hospital and Professional Billing. This position works directly with the Supervisor to address and correct problems as they relate to the system and vendor issues for enhanced patient satisfaction. Will work with patients and third party payors to obtain payment on delinquent accounts according to the legal and proper collection techniques. Will work with patients, other departments within the health system, and other contacts to facilitate the financial assistance process according to policies and procedures.

Financial Assistance: Process all Financial Assistance Applications according to policy within 48-72 hours of receiving it. Send out missing information letters to patients when the Financial Assistance Application is not complete. Prints all approved and denial letters. Handles all phone, fax, and email inquiries. Prepares account information for the appeals committee meeting. Complete Daily/Monthly Charity Spreadsheets. Accurately review and resolve or set deferral for follow-up on outstanding balances in work queues within 7-15 days of the account entering the work queue. Completing Monthly ACA Reports.

Education and Experience
Completion of High School or GED is required. Two to four years’ experience in a physician's office, hospital registration, collection agency, hospital or professional billing or training at an educational institution that includes medical billing.