Service Advisor / Service Administrator at Auto Centers – Mattoon, Illinois

Summary:

We are seeking a highly organized and customer-focused Service Advisor / Service

Administrator to join our dealership’s service department. This dual-role position acts as the

key liaison between our customers and the service technicians, ensuring a seamless and efficient

service experience. The ideal candidate will have a strong understanding of automotive services,

excellent communication skills, and the ability to handle administrative duties with accuracy and

efficiency.

Customer Service & Advisory:

• Greet customers in a professional and friendly manner.
• Listen to customer concerns, accurately document service needs, and translate them into clear repair orders.
• Provide detailed explanations of recommended services, repairs, and estimated costs.
• Keep customers updated on the status of their vehicles throughout the service process.
• Review completed work and handle the vehicle delivery process with the customer.
• Follow up after service to ensure customer satisfaction and address any concerns.

Administrative Duties:

• Open and close work orders in the dealership’s service management system (CDK).
• Schedule service appointments and coordinate with technicians for availability.
• Maintain accurate records of customer interactions, repairs, warranties, and services performed.
• Process payments, warranty claims, and invoice paperwork in accordance with dealership and manufacturer standards.
• Assist with inventory tracking of parts and service-related supplies.
• Support service advisors and technicians with administrative tasks as needed.

Required Skills & Qualifications:

• High school diploma or equivalent; further education or technical training is a plus.
• Previous experience in a dealership or automotive service environment preferred.
• Strong knowledge of automotive systems and services.
• Excellent communication and interpersonal skills.
• Proficiency with dealership DMS software (CDK) is an asset.
• Ability to manage multiple tasks in a fast-paced environment.
• High attention to detail and accuracy in administrative work.
• Strong problem-solving skills and a customer-first attitude.
• Valid driver’s license and clean driving record.

Working Conditions:

• Full-time, often Monday through Saturday schedule.
• Work is performed in a dealership service reception and office environment, with occasional time spent in the workshop or outdoors.
• May involve standing or walking for extended periods.

Benefits:

• Competitive salary including performance bonuses (if applicable) of 50K to 80K
• Health, dental, and vision insurance
• Paid time off and holidays
• Employee discounts on services and vehicles
• Training and advancement opportunities