Patient Navigator at Whole Family Health Center Inc – Fort Pierce, Florida

About Whole Family Health Center (WFHC)

Whole Family Health Center is a non-profit community healthcare organization serving the Treasure Coast for nearly 30 years, offering an integrated approach to healthcare, and striving to be a healthcare home for all members of the community.

Position Summary

The Patient Navigator supports individuals and families in accessing healthcare and supportive services through outreach, education, and care coordination. This front-line role promotes awareness of low- or no-cost health programs, assists with public insurance enrollment, and helps remove barriers to care in a respectful, compassionate, and non-judgmental manner. The Patient Navigator works closely with clinical teams, community partners, and health plans to ensure high-quality patient experience.

Key Responsibilities

• Conduct outreach and assist patients with eligibility screening, enrollment, and referrals.
• Support care coordination, including DME orders and specialist appointment follow-up. Provide health education and case management support to diverse populations.
• Assist with enabling services such as HIV/STI testing, mobile outreach, and community events.
• Communicate with health plans, providers, and patients to schedule appointments and close gaps in care.
• Answer inbound calls and accurately document patient interactions.
• Maintain data integrity and support quality improvement initiatives.
• Collaborate with clinical teams to deliver excellent patient-centered care.
• Travel between clinic sites as needed.

Qualifications

• High School Diploma or GED required; college degree preferred
• HIV 501 Certification required
• Knowledge of healthcare systems, social services, and community resources
• Strong organizational, communication, and interpersonal skills
• Ability to work effectively with diverse populations
• Bilingual English/Spanish preferred

Compensation and Benefits

• Comprehensive medical, dental and vision coverage after 90 days.
• Life Insurance
• Retirement plan
• Paid Time Off and Sick Time off.
• EAP Program
• Internal credentialing
• Professional Development Assistance
• Supportive and collaborative work environment.
• Strong clinical skills and knowledge of evidence-based therapies
• Excellent communication and interpersonal skills
• Level 2 background clearance and required immunizations (MMR, Hep B, Varicella, Tdap, PPD).

Requirements

• Level 2 background clearance required
• Proof of immunizations for (1) Tdap, (2) MMR’s, HEP B vaccination, and either a history of chickenpox (varicella), or documentation of the varicella vaccine, a PPD Test is done once upon hire.

Why join WFHC?

Join a mission-driven organization dedicated to advancing whole-family wellness and community health. At WFHC, you will lead a dedicated team committed to compassionate, high-quality care in a supportive and collaborative environment.