Front Office Coordinator at Dientes Community Dental Care – Santa Cruz, California

***Position Summary***
Front Office Coordinators are responsible for checking patients in and out, using Dentrix dental software to schedule appointments, and assisting patients.

***Essential Functions/Responsibilities***
Provide high quality patient care
Greet patients, check patients in, and assist with completion of patient history and
registration forms
Advise and educate patients about the dental insurance programs, cash sliding
scale fees, and Care Credit
Verify patient eligibility for Medi-Cal
Present treatment plans to patients
Collect payments as needed
Fax prescriptions to pharmacies, as directed
Assist patient in making specialized transportation arrangements (ex. Lift Line)
Work closely with clinical staff and other front office staff to insure smooth flow of
patient care
Verify if patient needs an MD consult and process it before patient’s next
appointment
Scan patient form into Dentrix and manage document center
Answer phone calls and questions from patients and providers about clinic
eligibility guidelines and services covered by Medi-Cal
Schedule and confirm upcoming appointments via telephone and fill
cancelled/scheduled appointments to ensure a full clinical schedule
Assist in coordinating daily schedule with patient treatment plans
Assist in making DTI calls and schedule 6-month check-ups
Prepare and maintain Daily Schedule
Fill cancelled/rescheduled appointments assuring schedule is full
Highly skilled in the use of personal computers and MS Office Suite
Excellent people skills, team player, must be able to deal with diverse groups of
people in a professional manner both in person and on the telephone
Organized, with attention to details and accuracy, ability to be creative, flexible,
and self-starting
Trustworthy, with ability to apply tact and sound judgement in all professional
interactions
Must work well under deadline pressure and be able to juggle multiple tasks
efficiently
Results oriented and solution driven; willingness to collaborate and achieve results
in cooperation with others
***Education and/or Experience***
Required:
Minimum of two years dental office administrative experience preferred

Preferred Skills:
Dentrix Dental Software
Bilingual (Spanish/English)

***Work Environment/Other***
Clinic/Patient Care/Dental Environment