Professional Services (PS) TCR Trainer in Remote at Nautilus Hyosung America Inc

WHO WE ARE:

Hyosung Americas is a world leader in ATM self-service technologies. We have built a reputation for innovation by continually researching, developing and delivering quality ATM products – flexible products that adapt to our changing world and our customers’ changing needs.

JOB SUMMARY:

As a Professional Services (PS) TCR Trainer, you will enable the successful implementation of Hyosung’s hardware and software products at leading financial institutions. Much of the time will be spent traveling to various branches teaching the branch staff how to use and maintain our TCRs. You will also provide our customers with technical expertise and on-site support for implementation of new products – from concept to delivery. You will gather customer requirements, use Hyosung’s existing product offerings to build a solution to match the client’s requirements, implement the solution with the client and provide initial support during the rollout of the project.

ESSENTIAL FUNCTIONS:

• Provide training on implementation and maintenance of hardware and software
• Provide detailed training reports
• Gather and document customer requirements for implementation of new products
• Provide guidance on configuration and setup of TCR software and hardware
• Function as a subject matter expert and a resource for best practices for our clients
• Support sales in quoting PS effort and drafting SOW for new effort requests
• Manage the creation of new and existing training content
• Assist our software support teams to solve support cases, when needed.
• Serve a customer-facing role representing Hyosung to our customers and partners
• Significant Travel Required

EDUCATION AND EXPERIENCE:

• Education: BS/BA degree in Computer Science, Engineering or related field or 2+ years of working experience

• Technical consulting experience in financial services a plus
• Effective oral, written and interpersonal skills, including the ability to successfully communicate technical information to non-technical audiences
• Building trusting relationships with clients to understand their needs
• Experience with a variety of online banking systems
• Working with product management to enhance current offerings and develop improvements
• Knowledge of bank teller responsibilities, including making the following transactions:
  • Deposits
  • Withdrawals
  • Reversing a transaction
  • Buys / Sells
  • Audits
  • Balancing
• The ability to take initiative and make decisions independently
• Knowledge of troubleshooting / repairing Hyosung ATM or TCR equipment
• General knowledge of ATM or TCR middleware and how it operates
• Experience conducting training sessions for banking staff.
• General knowledge of XML file structures and how to edit them
• General Windows operating system knowledge

• General computer networking and communication knowledge

• General computer hardware knowledge

PHYSICAL DEMANDS:

These physical demands are representative of the physical requirements necessary for an employee to successfully perform the essential functions of the job. Reasonable accommodation can be made to enable people with disabilities to perform the described essential functions.

• Primarily sedentary work in a general office environment
• Ability to communicate and exchange information
• Ability to comprehend and interpret documents and data
• Requires occasional standing, walking, lifting, and moving objects (up to 30 lbs.)
• Requires manual dexterity to use computer, telephone and peripherals
• May be required to work extended hours for special business needs
• May be required to travel up to 90% of the time based on business needs
• While performing the responsibilities of the job, the employee is required to talk and listen
• Vision abilities required to perform this job include close vision

WORK ENVIRONMENT:

While performing the responsibilities of the job, these work environment characteristics are representative of the environment the job holder will encounter. Reasonable accommodations may be made to enable people with disabilities to perform the essential functions of the job.

• The employee may be occasionally exposed to moving mechanical parts and vehicles
• The noise level in the work environment is usually quiet to moderate
• The passage of employees through the work area is average and normal

NOTICE:

Nothing in this job description restricts management’s right to assign or reassign duties and responsibilities to this job at any time.

Nautilus Hyosung America, Inc. recognizes and values the diversity of its employees, customers and business partners.
Equal Opportunity Employer ~ Minorities/Females/Disabled/Veteran