Customer Care Specialist at WG&R Furniture – Appleton, Wisconsin
WG&R Furniture
Appleton, Wisconsin, 54914, United States
Posted on Oct 20, 2025
About This Position
Customer Care Specialist (part-time) - Appleton
Company Overview
WG&R’s Vision is to be world-class in the eyes of our customers and employees. We’re based in NE Wisconsin, since 1946, and are a highly effective team that plays to win (we sell 3 times more furniture than our nearest competitor).
Enough about us, we are interested in you. Are you a problem solver who likes working with others? Ready to join a customer service team that puts the customer ahead of metrics? What about working for a company that gives back and invests in its community, all while investing in the development of its employees?
Look no further!
Job Summary
To provide a World-Class experience to the customer, whether in person or over the phone.
What You'll Do
- Commit to the World-Class Basics: Our 29 world-class basics define our unique culture. These behaviors and disciplines are what set us apart from the competition and make WG&R a great place to work.
- Delight Customers and Be a Great Teammate
- Greet customers as they enter the store answering general questions they may have and ensuring they are connected with a Sales Associate as soon as possible.
- Ensure office functions are being handled efficiently and accurately. Office functions include, but are not limited to, answering incoming phone calls, assisting with general order entry tasks, collecting payment and coordinating store pickups.
- World-Class Execution of Customer Experience and Problem Resolution
- Ensure all interactions with internal and external customers are creating a 'promoter' for the organization
- Impeccably communicate cross departmentally to ensure all customer touchpoints are completed in a world class fashion.
What You Bring
- Ability to work evenings & weekends, about 10-15 hours a week - excellent position for students
- Flexibility to adapt to a workload that changes with the seasons and time of week
- Strong multitasking skills to manage competing priorities effectively
- A calm and confident presence to respond quickly in escalated situations, helping to de-escalate and resolve issues professionally
Benefits and Perks
- Hiring Immediately!!!
- $15/hour, starting
- Fun, family-oriented culture
- Employee Stock Ownership Plan (ESOP)
- Advancement and development opportunities
- 401k plan with company match. 401k plan includes pre-tax and Roth options.
- Employee Assistance Program (EAP) for employees and their family members
- Employee Discount
Come work for an organization who wants to see you succeed both personally and professionally!
Job Location
Appleton, Wisconsin, 54914, United States