Education Lab Specialist at COUNTY OF MERCER – TRENTON, New Jersey

EDUCATIONLAB SPECIALIST

DEPARTMENT: Mercer County Office of Training& Employment Services (MCOTES)

SALARY: $42,550 - $53,658

LOCATION: Trenton, NJ

POSITION(S)AVAILABLE: 1

CLOSINGDATE: Untilposition is filled

POSITIONOVERVIEW:

The MercerCounty Office of Training & Employment Services (MCOTES) is seeking adetail-oriented and service-driven Education Lab Specialist to support theQuality Assurance and Case Management Teams at the Mercer County One-StopCareer Center.

Thisposition plays a key role in maintaining accurate program documentation,supporting participant progress, and ensuring compliance with WorkforceInnovation and Opportunity Act (WIOA) requirements. The ideal candidate is astrong problem solver with excellent organizational skills, data entryexperience, and a commitment to customer service in a workforce developmentenvironment.

RESPONSIBILITIES:

• Entercustomer information into the state operating system, update existing records,and organize required documentation in accordance with program guidelines.
• Identify,research, and troubleshoot data inconsistencies to ensure file accuracy andcompliance.
• Developexpertise in WIOA Title I file requirements, eligibility criteria, andperformance measures.
• Completeassigned tasks accurately and in a timely manner to support departmentalpriorities and best practices.
• MonitorEducation Lab participant progress, attendance, and conduct.
• CoordinateCASAS testing, including session preparation, proctoring, and entering testscores into required systems.
• Reviewscore reports with participants and make appropriate service recommendations.
• Coordinateservices for both remote and in-person Education Lab participants.
• Serve asliaison between participants and case managers to support service continuity.
• Performrelated duties as assigned to support agency operations.

GENERALRESPONSIBILITIES (All MCOTES Employees):

• Provideexcellent customer service and disseminate accurate information to communitymembers, partners, and stakeholders.
• Maintainconfidentiality of customer information and adhere to PII best practices.
• Treatcustomers and colleagues with professionalism and respect.
• Demonstratereliability and commitment in performing daily responsibilities.
• Adhere toCounty and MCOTES policies and procedures, including Time and Attendance andDress Code requirements.
• UtilizeMicrosoft Office calendar systems for scheduling and meeting coordination.
• Review andrespond to email and voicemail communications in a timely manner (typicallywithin 24–48 business hours).
• Completerequired paperwork and reports accurately and within established deadlines.
• Attend andactively participate in scheduled meetings.
• Otherduties as assigned by MCOTES Leadership.

REQUIREMENTS:

Applicantsmust meet one of the following qualifications, or a combination of botheducation and experience. Thirty (30) semester-hour credits equal one (1) yearof relevant experience:

• Four (4)years of professional experience providing career guidance, case management,customer support, or related administrative services.

OR

• Abachelor's degree from an accredited college or university in Psychology,Social Work, or a related field.

KNOWLEDGE,SKILLS, & ABILITIES:

• Excellentwritten and verbal communication skills.
• Strongtime management skills and ability to coordinate multiple concurrent projects.
• Proficiencywith Microsoft Office 365 and ability to learn new software and state operatingsystems.
• Strongcritical thinking and problem-solving skills.
• Ability tocommunicate effectively with individuals and groups from diverse backgrounds.
• Ability tomaintain strict confidentiality of job-related information.
• Flexibleteam player with the ability to adapt to change and accept constructivefeedback.

Mercer County EEO/ Civil Service Statement & Residency Requirements:

Mercer County is an Equal Opportunity Employer, committed to fostering a diverse, inclusive, and accessible workplace. We provide equal employment opportunities to all individuals regardless of race, creed, color, national origin, nationality, ancestry, age, sex, gender, pregnancy, marital status, civil union status, domestic partnership status, familial status, religion, affectional or sexual orientation, gender identity or expression, atypical hereditary cellular or blood trait, genetic information, liability for service in the Armed Forces of the United States, disability, or any other protected characteristic under federal, state, or local law.

As a Civil Service employer under the State of New Jersey, all candidates must comply with New Jersey Civil Service Commission regulations and guidelines. Mercer County residency is required. Non-residents must establish residency within one (1) year of employment.

Mercer County is also committed to providing reasonable accommodations in accordance with the Americans with Disabilities Act (ADA) and applicable state laws, specifically in accordance with the New Jersey State Policy Prohibiting Discrimination in the Workplace.