Key Account Coordinator at Brand Junkie – Cypress, Texas

About Brand Junkie

Who We Are
Brand Junkie is a full‑service branding and merchandising partner. From concept to delivery, we design, customize, and fulfill in‑house - offering creative design, branding compliance, production, e‑commerce store management, and distribution all under one roof. Our focus on quality, precision, and speed ensures every product makes an impact.

What Drives Us

• Embracing today’s brand‑centric buyer and delivering products that inspire lasting connections.
• Upholding strict branding compliance to protect and elevate the brands we represent.
• Offering end‑to‑end service—from design and personalization to hosting, fulfillment, and marketing.

Our Mission
"Connecting people & brands // Moving hearts & minds"

We partner with some of the most coveted brands in the world to deliver promotional items that create genuine “brand love” for our clients and their audiences.

Our Culture
We’re a team of creators, problem‑solvers, and doers who thrive on collaboration, hustle, and results. Every day brings new challenges, fresh ideas, and opportunities to push boundaries. At Brand Junkie, we set the standard, and we have fun doing it.

About the role

The Key Account Coordinator is responsible for leading relationship coordination and account-level oversight for assigned high-visibility or high-risk client accounts. This role serves as the primary day-to-day relationship owner, ensuring clear communication, disciplined follow-through, and appropriate escalation to protect client satisfaction and Brand Junkie’s commercial interests. The Key Account Coordinator partners cross-functionally to maintain account health, identify risk, and support sustainable account stability and growth.

What you'll do

• Serves as the primary client-facing point of contact for assigned key accounts
• Leads ongoing client communication, expectation management, and relationship continuity
• Participates in client meetings and owns documentation, action-item tracking, and follow-through
• Coordinates internal routing of requests for quotes, reporting, presentations, and status updates
• Maintains visibility into account performance, delivery trends, and risk indicators
• Identifies potential issues, delays, or misalignment and escalates appropriately to Client Services leadership
• Communicates constraints, changes, or risks to clients in a professional and solution-oriented manner
• Partners with Client Service Team members and Operations to support account execution
• Supports account stability, retention, and year-over-year growth through proactive relationship stewardship

Qualifications

• High school diploma or general education degree (GED) required
• Bachelor’s degree in business, communications, marketing, or a related field preferred
• 3+ years of experience in client services, account coordination, account management, sales support, or other client-facing roles
• Demonstrated technical proficiency in a CRM system; Salesforce experience strongly preferred
• Experience using CRM tools for opportunity management, client outreach, and case or issue tracking
• Background or exposure to sales, account management, or revenue-supporting environments, with comfort supporting account growth and client expansion efforts
• Demonstrated ability to represent the company confidently, enthusiastically, and professionally in client-facing interactions
• Comfortable initiating outreach, leading client conversations, and maintaining an engaging and credible presence with external stakeholders
• Highly organized and detail-oriented, with the ability to balance structure, documentation, and process discipline alongside dynamic client engagement
• Strong written and verbal communication skills, including the ability to adapt messaging based on audience and situation
• Demonstrated ability to manage multiple accounts and competing priorities in a fast-paced environment
• Ability to identify risk, escalate appropriately, and maintain professionalism under pressure
• Proficiency in Microsoft Office products, including Outlook, Teams, and Excel

The pay range for this role is:
55,000 - 65,000 USD per year(Remote)
55,000 - 65,000 USD per year(Cypress - Main Building)