Commercial Property Manager at Billingsley Property Services II, Inc. – Dallas, Texas

Founded in 1978 by Lucy and Henry Billingsley, the organization expertly builds, owns, and manages its properties, ensuring long-term client, resident, and partner return. Specializing in master-planned developments and principles of new urbanism, each Billingsley property signifies technology, convenience, and a vast array of amenities aimed to attract and retain tenants, residents, visitors, and employees. These amenities include art, sculpture, parks, trails, and outdoor public spaces. With over 5,000 acres in DFW, Billingsley has built 5 million SF of Commercial space, 550,000 SF of Retail, 9 million SF of Industrial, and over 10,000 units of Multi-Family.

The Commercial Property Manager is responsible for the day-to-day management of One Arts Plaza, a mixed-use property with retail, commercial office, and residential components. This role oversees tenant and resident relations, property operations, maintenance and appearance standards, vendor/contract management, budgeting and financial reporting, accounts receivable/payable processes, and coordination across all on-site stakeholders to ensure a best-in-class customer experience.

Job Responsibilities:

Property Operations & Building Leadership

• Manage daily operations across the mixed-use property, including supervision of building staff and contract services.
• Maintain high standards for property appearance, cleanliness, life-safety readiness, and overall condition.
• Coordinate operational needs across retail, office, and residential components, ensuring seamless service delivery and communication.
• Oversee the work order process and ensure timely follow-up, documentation, and issue resolution.
• Support on-site initiatives, inspections, and preventive maintenance plans in partnership with engineering and vendors.
• Perform routine property operations and respond to urgent situations as needed.

Tenant & Resident Relations (Customer Experience)

• Serve as the primary customer service contact for commercial tenants, retail tenants, residents, and visitors.
• Build strong relationships with tenants and residents through consistent, proactive communication and visible on-site leadership.
• Partner with residential management/teams (as applicable) to ensure resident concerns are routed, tracked, and resolved appropriately.
• Handle escalations professionally, balancing service recovery with policy and lease adherence.
• Communicate building updates, service interruptions, and major activities clearly and effectively across all audiences.

Lease Administration & Compliance

• Administer commercial and retail leases to ensure compliance with all terms and conditions.
• Coordinate move-ins/move-outs, access protocols, building rules, and documentation requirements.
• Support enforcement of property policies and standards in collaboration with ownership and legal/operations teams as needed.

Vendor, Contract & Project Management

• Serve as the primary point of contact for contractors and vendors for all property management activities.
• Manage contracts, performance standards, and service levels; ensure vendors meet scope, schedule, and quality expectations.
• Supervise tenant finish-out construction and tenant improvement work, ensuring coordination with operations and building standards.
• Coordinate property-wide projects and activities across multiple stakeholders (tenants, residents, vendors, ownership, and internal teams).

Financial Management & Reporting

• Prepare annual operating budgets; monitor performance and analyze monthly expenses and allocations.
• Manage and support financial processes including budgeting, accruals, reclasses, reforecasting, A/R and A/P.
• Analyze and report property financial activity and provide timely, accurate reporting to management/ownership.
• Identify cost-saving opportunities while maintaining service and quality standards.

Other

• Coordinate all activities of the various components of the property and provide operational support as needed.
• Complete other tasks and special projects as assigned by management.

Job Qualifications:

• Minimum 5 years of commercial property management experience (mixed-use experience strongly preferred).
• Bachelor’s degree highly preferred.
• Professional appearance required.
• Excellent written and verbal communication skills; comfortable communicating with executive-level tenant contacts and residents.
• Strong working knowledge of budgeting, accruals, reclasses, reforecasting, A/R, and A/P processes.
• Self-motivated, punctual, highly organized, and able to operate with a strong sense of urgency.
• High attention to detail with strong problem-solving and analytical skills.
• Ability to adapt in a fast-paced, changing environment and manage competing priorities.
• Team-oriented with a strong customer service mindset and excellent follow-up.