Manager of Facilities at Overture Center Foundation Inc – Madison, Wisconsin

The Manager of Facilities leads both the administrative coordination and frontline execution of facilities department operations, with a strong emphasis on custodial team leadership, scheduling, hiring, and performance management. You will join a highly collaborative group of Operational Managers and partner across the organization to deliver exceptional experiences in a dynamic, event-driven environment.

This role is well-suited for a leader who:

· Thrives in fast-paced, real-time event environment

· Builds strong teams through clear expectations, consistency, and accountability

· Balances immediate problem-solving with structured processes

· Takes pride in delivering a clean, safe, and high-quality environment

· Values both operational excellence and employee experience

· Leads with flexibility and presence across business hours, evenings, and weekends

Why Join Overture

You will be supported by:

· A highly skilled custodial and mechanical team

· A collaborative group of leaders

· A workplace that values people and culture

· A generous paid time off and benefits package

Core Responsibilities

Team Leadership

· Lead, schedule, and manage Custodial team, ensuring coverage aligned with operational and event needs

· Hire, onboard, and develop employees with a focus on retention, engagement, and performance

· Set clear expectations and provide ongoing coaching, feedback, and accountability

· Manage time and attendance, scheduling, and labor utilization

Facilities Operations & Event Support

· Ensure facilities are consistently clean, safe, and operationally ready

· Oversee event setup and breakdown in partnership with internal teams

· Respond to real-time operational needs and facility issues with sound judgment

Systems, Scheduling & Process Management

· Utilize CMMS systems to assign, track, and complete work orders

· Develop and maintain preventative maintenance programs

· Establish and maintain effective workflows and staffing plans

· Identify and implement process improvements that enhance efficiency and quality

Vendor & Resource Management

· Manage vendor relationships, contracts, and service delivery

· Support budget planning and monitor facility-related expenses

· Maintain inventory of custodial and maintenance supplies and equipment

Quality Assurance & Continuous Improvement

· Conduct regular inspections to ensure standards are met

· Proactively identify risks, needs, and improvement opportunities

· Reinforce consistency, accountability, and continuous improvement across the team

Work Environment & Schedule

This is a full-time leadership role that requires flexibility to support a dynamic, event-driven operation:

· Core administrative responsibilities are typically performed during business hours

· Regular leadership presence is expected during evenings and weekends

· Ability to respond to urgent facility needs as they arise

Qualifications

Experience

· 2+ years of progressive experience in facilities or building operations

· 2+ years of leadership experience, including team scheduling and performance management

· Experience leading custodial or hourly operational teams strongly preferred

· Union environment experience preferred