Banquet Captain - Senior at Allison Inn & Spa – Newberg, Oregon

The Allison Inn & Spa is Oregon Wine Country's first full-service luxury resort in the heart of the Willamette Valley.

Meetings & Events at The Allison Inn & Spa has elegant, dedicated function space in the west wing. Reflecting the bounty of the Willamette Valley, our seasoned culinary team at JORY delivers an array of elegant foods featuring seasonal catering menus.

At The Allison Inn & Spa, our working philosophy is a commitment to excellence in all we do. We are a passionate and empowered team, inspired by the bounty and warmth of our surroundings and community, genuinely dedicated to providing excellent service and meaningful memories for our guests. Join us as we strive for excellence.

The Allison Inn & Spa Standards of Excellence

Duties and Responsibilities – Essential Tasks

Proficient at all aspects of a Shift Banquet Captain:

• Welcoming guests upon their arrival and assisting them with any requests
• Meet and greet group contacts ensuring BEO timeline is reviewed and accurate to our knowledge for the event
• Developing and providing team members with the necessary coaching during their shift, including customer service and serving etiquette
• Ability to effectively communicate guest requests or changes to the appropriate outlets, such as front desk, kitchen, restaurant/bar, housekeeping, sales, and spa
• Familiarity with Banquet Event Orders (BEO)
• Coordinate BEO details with kitchen chefs, banquet managers, and banquet team
• Running the floor and coordinating the food and drink service by liaising with the kitchen and service team members
• Tending to guests' requests, questions, and complaints
• Ensuring that the venue and facilities remain neat and clean
• Ensures all rooms are set to go, and team members are in the correct place in line with the “15-minute ready rule”
• Supervise and assist team members throughout the event working side by side for pre-event set up, event execution and post event set up
• Managing the setup and breakdown of events, with and without diagrams
• Inspect room sets ensuring rooms are set 100% for the next event
• Inspect room sets ensuring rooms are set 100% “to show” at all times
• Supervises the safe handling and proper storage of all banquet equipment
• Thorough knowledge of emergency procedures
• Ensure all applicable safety regulations are communicated and adhered to
• Practices and reinforces proper execution of safety standards
• Ability to perform opening and closing responsibilities of the department- including but not limited to the following: locking and unlocking doors, ensuring lights are on/off, rooms are to temperature, administrative duties are complete, and maintenance issues are reported
• Ability to begin event report for the shift- submit if closing out the day
• Ability to pre-ring banquet checks for the shift- submit if closing out the day
• Monitoring the inventory of supplies, equipment, and furniture
• Any additional administrative tasks as assigned by management
• Any additional duties assigned by management

Specific Job duties include the following:

• Well-rounded, understanding all aspects of AM, MID, and PM shifts
• Assisting managers and organizers with planning the layout and logistics of events, including but not limited to creating team members assignments and daily set lists
• Ability to attend meetings as necessary, either with or without the banquet manager present
• Ability to lead group trainings with banquet manager
• Ability to execute events, onsite or offsite, in the absence of a banquet manager
• Ability to oversee and write the schedule in conjunction with or in absence of the banquet manager
• Assist with ordering of supplies including dry goods, food, beverage, and equipment
• Communicate with the banquet manager(s) on individual team members performance while collaborating on ways to improve training and morale when necessary
• Any additional administrative tasks as assigned by management
• Any additional duties assigned by management

Job Skills/Requirements/Qualifications

Working conditions/Physical Requirements