Sales Training & Lead Generation Manager at Lakeview Lending LLC – Southfield, Michigan

The Sales Training & Lead Generation Manager will oversee and develop a team of telemarketing/inside sales representatives responsible for outbound prospecting and lead qualification. This role blends team leadership, sales coaching, and training development, making it ideal for someone who loves building people up and improving processes.

You’ll be responsible for daily performance management, call quality, training new hires, and building this team into a high‑performing unit of mortgage sales professionals. As the team grows, this role has the potential to evolve into a larger leadership position within the company.

Ideal candidates for this role are licensed Loan Officers with at least 1-2 years of Origination experience and/or a combination of telemarketing and lead generation experience such as call center management, telemarketing or similar.

$55,000 - $65,000 yearly

• Lead, coach, and manage a team of telemarketing representatives responsible for outbound prospecting and lead qualification
• Oversee daily call activity, ensuring compliance with scripts, quality standards, and company policies
• Develop and refine calling strategies to generate high‑quality prospects for transfer to loan officers
• Monitor key performance metrics, including call volume, contact rate, transfer rate, and conversion quality
• Train team members on communication skills, objection handling, and lead qualification criteria
• Collaborate closely with loan officers and sales leadership to align prospecting efforts with business goals
• Conduct regular call monitoring, feedback sessions, and performance reviews to drive continuous improvement
• Ensure compliance with TCPA, Do Not Call regulations, and internal compliance standards
• Manage schedules, attendance, and productivity to maximize coverage and results
• Prepare and present reports on team performance, pipeline contribution, and ROI
• Foster a positive, high‑energy team culture focused on accountability, growth, and results

• Must be comfortable with working on site in Southfield, MI 48033. Hours of Operation are M-Th 9:00am to 6:00pm and Fri 9:00am to 4:00pm
• 2–3 years of experience in sales leadership, telemarketing management, or call center supervision
• Experience coaching or training sales teams (mortgage experience strongly preferred)
• Strong communication, leadership, and motivational skills
• Ability to analyze performance metrics and turn insights into actionable coaching
• Comfortable leading a team in a high‑activity environment
• Organized, proactive, and passionate about developing people

Lakeview Lending is a growing brokerage committed to delivering exceptional loan services to clients. We simplify and streamline the mortgage process through strong backend support, allowing each team member to focus on their area of expertise. You’ll be part of a supportive operations team that plays a critical role in ensuring timely, compliant, and smooth loan closings. Our partnerships with multiple lenders and our ability to close loans that others can't make us stand apart in the industry.

What We Offer:

• Competitive uncapped commission structure
• Collaborative and supportive team environment
• Opportunities for professional growth and advancement
• 401(k) with company match
• Health, Dental, and Vision Insurance
• Paid time off and holidays