Membership Coordinator (Sugar House) at Boys & Girls Clubs of Greater Salt Lake – Salt Lake City, Utah

About Boys & Girls Clubs of Greater Salt Lake

At Boys & Girls Clubs of Greater Salt Lake, diversity is the heart and soul of our history, the populations we serve, and our mission. We are committed to creating an inclusive environment that does not discriminate against any protected characteristic or other aspect that makes an individual unique. Our greatest strength comes from the insights, experiences, and knowledge from all people.

If at any point in the application and interview process, you require reasonable accommodation please contact our Human Resource Department at hr@gslclubs.org.

Title: Membership Coordinator

Reports to: Club Director

Salary Range: $16-$17 DOE

Hours: Monday-Friday, 29 hours/week during the school year, up to 40 hours/week during the summer

This is not your typical office job! The Boys & Girls Club is looking for a dedicated, professional, and organized individual to keep things running smoothly as our Membership Coordinator. If you're passionate, professional, and thrive in a fast-paced environment, this is the role for you. This position is responsible for entering membership and activity information into a database, answering phones, communicating with parents and youth, taking payments, and interacting with/mentoring youth. They are also responsible for overseeing the lobby and monitoring the main entrance into the facility.

Why You'll Love It Here:

• Work-Life Balance: Enjoy a Monday through Friday schedule with no late nights or weekends required. Perfect for students, parents, or anyone seeking balance
• Perks: PTO and floating holidays kick in after just three months, plus celebrate your birthday with a paid day off
• Grow with Us: Access professional development opportunities and training

Essential Job Responsibilities:

• Maintain accurate membership records and database entries, process applications and renewals
• Field inquiries from families and provide exceptional customer service
• Help coordinate member events and meetings
• Maintain office supplies and inventory
• Assist with financial tasks such as invoicing and payment processing
• Perform general clerical duties such as filing, scanning, and data entry
• Engage with our young members, offering mentorship and support as they navigate their Club experience
• Other responsibilities as assigned by supervisor

Needed Knowledge:

• Some front desk, office, or customer service experience
• Proficiency in Microsoft Office Suite (Word, Excel, Outlook) and Google Docs, with the ability to learn new software tools as needed
• Excellent organizational skills, with both electronic data and physical files
• Ability to handle personal information with sensitivity and confidentiality
• Ability to communicate effectively over the phone, in person, and over email
• Flexibility and adaptability to thrive in a lively, energetic environment
• Willingness to learn and implement Trauma-Informed Practices to help create an environment of safety, awareness, trust, and empathy with youth and fellow staff members
• Willingness to develop and exemplify social-emotional competencies: self-awareness, self-management, social awareness, relationship skills, and responsible decision-making

Requirements:

• Must be able to pass a criminal background check, MVR check, and drug screening

Job Preferences:

• 21 years and over (to meet driving requirements), be willing and able to drive 15 passenger vans
• Bilingual Spanish/English speaking preferred
• 2 years of office and/or customer service experience
• 1 year of experience working with youth