Laboratory Services Supervisor at Certified Laboratories Inc – Allentown, Pennsylvania

The Laboratory Services Supervisor provides frontline leadership and oversees the daily execution of laboratory operations. This hands-on role ensures accurate, compliant, and timely testing across assigned disciplines such as Microbiology, Chemistry, Sample Intake, and Media Preparation.

You will lead a team of laboratory technicians while driving workflow efficiency, maintaining quality standards, and ensuring a safe, productive work environment. This role is critical to delivering consistent results aligned with productivity, quality, customer service, and safety expectations.

Purpose: So the world can trust in what it consumes.
Mission: Partner with customers to deliver innovative scientific solutions and expertise.

Values:

• Put the customer first
• Commit to safety and quality
• Drive to deliver
• Act with integrity
• Support the team

Quality, Safety & Technical Excellence

• Ensure adherence to SOPs, ISO 17025 standards, GLP, and regulatory requirements
• Maintain data integrity, accurate testing, and proper documentation
• Coach team members on quality control and laboratory best practices
• Prepare the laboratory and staff for internal and external audits
• Maintain a clean, organized, and compliant lab environment
• Promote and enforce a strong culture of safety

Operations & Workflow Management

• Lead daily operational huddles to align on priorities, staffing, and workflow
• Manage sample tracking, data entry, and reporting through LIMS
• Allocate staffing based on testing volume and priorities
• Identify and drive process improvements to increase efficiency and throughput
• Maintain performance in a fast-paced, deadline-driven environment

People Leadership & Development

• Supervise and develop a team of laboratory technicians
• Foster a high-performance, accountable, and engaging team culture
• Conduct performance reviews and regular 1:1 coaching conversations
• Support employee growth through training and career development
• Manage staffing plans, scheduling, and workforce planning
• Drive retention through engagement and development initiatives

Customer Focus

• Ensure timely and accurate reporting of results
• Escalate out-of-specification results appropriately
• Support resolution of client inquiries and concerns
• Maintain professionalism in all customer interactions

• Bachelor’s degree in science, business, or related field required
• Minimum 3 years of experience leading an hourly workforce in an operations environment
• Experience in commercial laboratory testing or manufacturing preferred (e.g., food, cosmetics, tobacco)
• Strong understanding of quality and safety standards
• Ability to interpret technical and regulatory documents
• Excellent written and verbal communication skills
• Strong problem-solving and decision-making abilities
• Experience working in fast-paced, dynamic environments

• Working knowledge of statistical concepts and data interpretation
• Ability to apply mathematical concepts such as percentages, ratios, and proportions

• Exposure to laboratory conditions including chemicals, biological materials, and varying noise levels
• Required use of personal protective equipment (PPE)
• Ability to stand, walk, and perform repetitive tasks for extended periods
• May occasionally lift up to 50 pounds
• Schedule may include nights and weekends based on business needs

• Supervises approximately 9 direct reports
• Fast-paced, team-oriented laboratory environment
• Opportunities for growth and development

We are an equal opportunity employer committed to fostering an inclusive workplace. We consider all qualified applicants without regard to race, color, religion, sex, sexual orientation, gender identity, age, national origin, disability, veteran status, or other protected characteristics.