Case Manager – Alexandria’s House & Aston Bleck Apartments at Volunteers of America Eastern Washington – Spokane, Washington

Volunteers of America (VOA) is looking for a compassionate, organized Case Manager to support young mothers and their children through two of our DCYF-licensed transitional housing programs—Alexandria’s House and Aston Bleck Apartments. These programs are designed to help young moms build safe, stable futures through housing, education, parenting support, and life-skills development in environments that promote growth, healing, and independence.

What the Role Involves

Case Managers provide individualized, holistic case management while supporting residents’ daily progress toward self-sufficiency. Core responsibilities include:

• Providing comprehensive case management services, including intake assessments, benefits screenings, goal setting, and long-term care planning
• Meeting regularly with residents to support progress, address barriers, and reinforce accountability
• Supporting residents in developing independent living and parenting skills, including budgeting, household management, and daily routines
• Coordinating services with community partners, including DCYF, public health nurses, behavioral health providers, and housing resources
• Identifying when residents may need additional supports such as mental health, substance use treatment, medical care, or financial education
• Providing advocacy and referrals, and following up to ensure services are accessed successfully
• Completing accurate, timely documentation and data entry to meet program, licensing, and Foundational Community Support (FCS) requirements
• Participating in, staff meetings, and required trainings
• Upholding VOA policies, professional ethics, confidentiality standards, and program expectations

This role requires strong written communication skills and consistent computer use, alongside regular in-person engagement with residents in a dynamic residential environment.

Schedule Details

• A typical schedule is Monday–Friday, between 8:00 AM and 6:00 PM, with some flexibility to meet participant or program needs. Occasional evening or weekend hours may be required for resident support or program events. Participation in a rotating on-call schedule may also be required.

• Bachelor’s degree in a social science or related field
• At least two (2) years of experience working with families or high-risk populations

Employees must be willing and able to:

• Be eligible for Agency Affiliated Counselor (AAC) status and apply within 30 days of hire
• Obtain CPR, First Aid, and Bloodborne Pathogen (BBP) certifications within one week of employment
• Hold a valid driver’s license, reliable transportation, and required auto insurance
• Maintain a valid Food Handler’s Permit
• Complete required TB testing, vaccinations, and background checks, including DCYF
• Meet program licensing requirements, including being at least 21 years of age

• Experience working with pregnant or parenting youth

Benefits

• 8 paid holidays plus up to 5 floating holidays
• 100% employer-paid medical, dental, and vision insurance
• Employer-paid life insurance and long-term disability
• Generous paid time off, including vacation and sick leave
• 403(b) retirement plan

Why VOA?

At VOA of Spokane, we believe in Seeing People First and Empowering All to Thrive. You’ll join a mission-driven organization that supports women and children on their journey toward independence. We offer competitive benefits, ongoing professional development, and a collaborative, supportive workplace where every success is celebrated.