Client Success Manager (Remote from US) at Jobgether – United States

Client Success Manager (Remote from US)

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Client Success Manager in the United States.In this role, you will act as a strategic partner to enterprise clients, ensuring they receive maximum value from a cutting-edge SaaS platform. You will manage the full post-sale lifecycle, including onboarding, deployment, training, and ongoing relationship management, while collaborating closely with product and development teams. This position offers the opportunity to drive client satisfaction, retention, and revenue growth, while providing insight that shapes product innovation. You will work directly with stakeholders across technical, operational, and executive levels, delivering solutions that solve real business problems. Success in this role requires a combination of technical expertise, analytical thinking, and exceptional communication skills, all within a fast-paced, high-growth environment. Your contributions will directly impact client outcomes and the development of a world-class client success organization.Accountabilities:

• Own end-to-end deployment and configuration of the SaaS platform from kickoff through go-live
• Build and maintain trusted relationships with client stakeholders, including technical, operational, and executive teams
• Conduct client training sessions, workshops, and presentations to ensure platform adoption and success
• Analyze large datasets to provide actionable insights that drive client KPIs and business outcomes
• Partner with product and development teams to identify issues, track remediation, and propose platform enhancements
• Support revenue expansion through cross-sell, upsell, and retention initiatives
• Provide strategic guidance to clients while serving as the voice of the customer internally

Requirements:

• 5+ years of client-facing experience in enterprise SaaS, technical sales, consulting, sales engineering, or customer success
• Strong analytical and technical foundation with commercial orientation and data-driven decision-making
• Excellent communication, presentation, and interpersonal skills, including experience engaging C-level executives
• Ability to manage multiple client accounts and projects independently while collaborating cross-functionally
• Resilient, proactive, and solution-oriented with a hustle mentality
• Familiarity with SaaS platforms, data analysis, and software deployment processes
• InsurTech, FinTech, or startup experience is a plus

Benefits:

• Competitive base salary ($135,000$170,000 USD, depending on experience)
• Significant equity options package
• 401(k) plan with employer match
• 100% covered medical, vision, and dental for individuals and families
• 20 days of PTO per year
• Global team offsites and collaborative, high-growth environment
• Continuing education and professional development stipends
• Mobile phone and wellness/gym stipends

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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