IT/Office365 Support Associate at NORTHEAST AERO COMPRESSOR CORP – Bohemia, New York

JOB DESCRIPTION

Jet Parts Engineering LLC is seeking a skilled IT Manager/Generalist to oversee our IT operations in New York. The ideal candidate will have a strong background in IT management and a deep understanding of various Microsoft products, alongside robust networking knowledge and experience in desktop support.

KEY RESPONSIBILITIES

• Manage IT Operations: Oversee the IT department's daily functions and ensure effective support for all technology-related issues.
• ** Microsoft Products Expertise**: Utilize and manage Microsoft technologies, including Azure AD, Intune, Entra, SharePoint and on-premise Active Directory.
• Network Management: Maintain and troubleshoot local area networks to ensure efficient connectivity and performance.
• Support Management: Lead Tier 2 desktop support efforts, swiftly resolving technical issues for end-users.
• Tool Management: Administer and use tools like Ninja One RMM, Huntress, Sentinel One and SIEM to enhance IT security and efficiency.
• Troubleshooting: Proactively identify and resolve technical issues, ensuring minimal disruption to operations while also providing desktop support for approximately 100 endpoints.

EXPERIENCE AND SKILLS

• Proven experience in IT management or a similar role.
• Strong knowledge of Microsoft products, specifically Azure AD, Intune, and on-premise Active Directory and server management
• Comprehensive networking knowledge.
• Experience in Tier 2 desktop support.
• Familiarity with IT management tools including Ninja One, Huntress, and Sentinel One.
• Excellent troubleshooting skills and the ability to think critically under pressure while working with an IT team remotely.