Technical Support Representative at Jobgether – India

Technical Support Representative

This position is posted by Jobgether on behalf of a partner company. We are currently looking for a Technical Support Representative in India.In this role, you will provide high-quality technical support for cloud-based software and services, acting as a trusted problem solver for enterprise customers. You will handle complex technical issues independently, guiding clients through troubleshooting and resolution while collaborating closely with internal teams such as Product, Engineering, and Customer Success. This role offers the opportunity to develop deep expertise in software systems, web applications, networking protocols, and audiovisual technologies, while ensuring customer satisfaction and adherence to service level agreements. Operating in a remote-first environment, you will communicate clearly with both technical and non-technical stakeholders, contribute to process improvements, and participate in on-call support rotations. The position provides a dynamic, collaborative, and client-focused environment where your work directly impacts customer success and operational excellence.Accountabilities:

• Provide proactive technical support through email, chat, support tickets, phone calls, and virtual meetings.
• Troubleshoot and resolve complex technical issues, documenting cases accurately in the CRM system.
• Collaborate effectively with Product, Engineering, and Service Delivery teams to escalate and resolve advanced issues.
• Serve as a subject matter expert on supported software products and online payment integrations.
• Adhere to Service Level Agreements (SLAs) including timely responses, triaging high-severity issues, and resolution follow-ups.
• Participate in rotational or fixed shifts, including on-call support, as required.
• Assist with documentation, programming, and process improvement projects to enhance support operations.

Requirements:

• Minimum of 2 years experience providing technical support for cloud-based software and services.
• Strong troubleshooting skills with the ability to communicate complex technical concepts to both technical and non-technical users.
• Working knowledge of networking protocols, LAN/WAN infrastructure, HTML, CSS, and relational databases.
• Experience with ticketing systems such as Zendesk, JIRA, Wrike, or Salesforce.
• Familiarity with computer hardware, operating systems, audiovisual systems, and live streaming technologies.
• Excellent client communication skills with patience and professionalism in high-pressure situations.
• Advantageous: Technical degree, experience with MSSQL/PostgreSQL, SaaS platforms, or server administration.

Benefits:

• Fully remote, flexible work environment.
• Opportunity to work with global teams and enterprise clients.
• Exposure to cutting-edge cloud and broadcast technologies.
• Collaborative, inclusive, and transparent company culture.
• Professional growth opportunities through hands-on problem-solving and cross-team collaboration.

Why Apply Through Jobgether?We use an AI-powered matching process to ensure your application is reviewed quickly, objectively, and fairly against the role's core requirements. Our system identifies the top-fitting candidates, and this shortlist is then shared directly with the hiring company. The final decision and next steps (interviews, assessments) are managed by their internal team.We appreciate your interest and wish you the best! Why Apply Through Jobgether?
Data Privacy Notice: By submitting your application, you acknowledge that Jobgether will process your personal data to evaluate your candidacy and share relevant information with the hiring employer. This processing is based on legitimate interest and pre-contractual measures under applicable data protection laws (including GDPR). You may exercise your rights (access, rectification, erasure, objection) at any time.

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