Shoe Repair Technician at Vibram Corporation – North Brookfield, Massachusetts

SUMMARY

The Shoe Repair Technician will report to the USA Shoe Repair Manager, Vibram Corporation, and will have primary responsibility for the Shoe Repair business segment, as well as act as limited interface with OEM shoe brands and manufacturers. Candidate will help coordinate and execute the marketing and operational activities of the shoe repair division. The candidate will assist management in product, promotion, merchandising, service, distribution and overall profitability of the product line and business segment. Candidates should have excellent verbal and written communication skills and digital marketing experience. Experience or knowledge in footwear and footwear construction is strongly preferred.

ESSENTIAL DUTIES AND RESPONSIBILITIES include the following: Other duties as required:

· Assist Shoe Repair Manager in all aspects of the Shoe Repair business segment.

· Manage and respond to all CS/Inquiry related emails.

· Willingness to travel (up to 50%) across North America with some International travel required.

· Complete ownership of Mobile Innovation Labs (Inspection stickers, proper maintenance practices, inventory, etc.).

· Ability to drive and operate Mobile Innovation Labs (38’ Recreational RV and 24’ Box Truck).

· Logistical and onsite lead of all Shoe Repair related activations and events i.e. (clinics, Open Houses, etc.).

· Log all internal and external shoe repair projects in conjunction with Master Cobbler.

· Assist Master Cobbler with projects, inventory management, ordering, etc.

· Ability to learn and grasp aspects of footwear construction, manufacturing, and repair.

· Assist internal departments on shoe repair related projects/inquiries including but not limited to: Product Creation/Development, Sales, Marketing, Sports Marketing, Chem Lab, Operations, etc.

· Place sample orders on behalf of the Shoe Repair team and related projects or departments.

· Ability to lift ~50lbs.

· Ability to assist in digital marketing needs (newsletters, flyers, surveys, etc.).

· Sales experience (B2B and B2C).

· Marketing and digital marketing experience.

· Ownership of “Cobbler 4.0” Training Program (digital, outreach, customer service, etc.).

· Keep accurate inventory levels of all Shoe Repair related Point of Purchase items and identify fulfillment needs.

· Ability to navigate basic Excel and PowerPoint functions.

· Miscellaneous projects and tasks related to business segment.

To perform the job successfully, an individual should demonstrate the following competencies:

· Excellent communication skills including written and verbal communication, listening, and a positive attitude.

· Accurately perceives information from others. Assures appropriate flow of information, and reports matters clearly, concisely, and accurately.

· Works diligently to improve overall skills through whatever means available.

· Maintains efficient and effective control of costs and utilization of resources.

· Develops good interdepartmental communication mechanisms for all departments.

· Demonstrate competent problem solving and negotiation.

· Must be detail oriented with a thorough understanding of marketing and advertising functions.

· Displays creativity and imagination. Explores new avenues, ascertains the value, and coordinates the development of a new plan or idea.

· Meets deadlines and can handle multiple projects at a time.

QUALIFICATIONS:

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. The requirements listed below are representative of the knowledge, skill, and/or ability required. Reasonable accommodations may be made to enable individuals with disabilities to perform the essential functions.

EDUCATION/EXPERIENCE:

· Bachelor's degree preferred.

· 3+ years of experience.

· Must be a self-starter and able to work independently yet function as a key team member.

· Experience in retail, marketing, sales and/or consumer products, footwear and/or outdoor industry a plus.

· Knowledge and awareness of footwear and footwear construction/manufacturing.

Vibram is a growth company looking for team members to grow with it. Vibram offers a generous total rewards package, casual work environment and a collaborative atmosphere for professional development.

Vibram is committed to employing a diverse workforce. Qualified applicants will receive consideration without regard to race, color, religion, sex, national origin, age, sexual orientation, gender identity, gender expression, veteran status, or disability.