Medical Assistant at Trillium Health Inc. – Rochester, New York

Job Title: Medical Assistant
Department: Clinic
Position Type: Full-Time
FLSA: Non-Exempt

The Medical Assistant is a key member of our interdisciplinary healthcare team, supporting high‑quality, patient‑centered care across all Trillium Health practices. Under direction of the Nursing Supervisor, the Medical Assistant provides direct clinical support, prepares patients for visits, performs point‑of‑care testing, assists with procedures, manages exam room readiness, and contributes to efficient clinic flow. This role supports Internal Medicine areas including Adult Primary Care, Pediatrics, and Gynecology and may participate in off‑site events as needed.

• Practices within the Medical Assistant scope of practice and maintains annual competencies.
• Provides high‑quality patient care under the supervision of the Nurse Manager, RNs, and LPNs.
• Prepares patients for exams; obtains vitals, height/weight, and reason for visit; and documents patient history in the electronic medical record.
• Performs CLIA‑waived point‑of‑care testing (e.g., urine collection, glucose testing).
• Schedules patients and supports clinic flow.
• Manages medical supply inventory; ensures exam rooms are fully stocked.
• Assists providers during procedures and treatments.
• Demonstrates flexibility to optimize patient flow and enhance the overall patient experience.
• Participates in orientation of new team members.
• Participates in Quality Assurance and Performance Improvement activities.

• Collaborates with interdisciplinary team members to support patient care and engagement.
• Demonstrates positive communication and teamwork within the clinic and across departments.

• Documents all clinical care clearly, accurately, and in a timely manner.
• Assists with ordering and maintaining medication and supply inventory.

• Maintains confidentiality of all patient, employee, and proprietary information.
• Demonstrates commitment to Trillium Health’s mission, vision, and One Trillium behaviors.
• Performs other related duties as assigned.

• Excellent verbal and written communication skills.
• Strong interpersonal skills and ability to work collaboratively in a team setting.
• Understanding of healthcare terminology.
• Proficiency with electronic medical records and basic computer systems.
• Strong organizational skills and attention to detail.
• Ability to function well in a fast‑paced clinical environment.

Required:

• High School Diploma or equivalent.
• Previous experience in an outpatient or inpatient healthcare setting.
• Current CPR certification.

Preferred:

• Medical Assistant training or certification.
• Experience in community-based healthcare, pediatrics, or women’s health.
• Experience supporting patients with chronic conditions.
• Previous experience with an Electronic Health Record (EHR).

• Work primarily performed in clinic settings; occasional travel to off‑site locations required.
• Frequent standing, walking, bending, and reaching.
• Regular use of computer systems and communication tools.
• Ability to move throughout clinic areas as needed.
• Must be able to lift up to 25 lbs.
• Ability to drive or travel between clinic locations.

Trillium Health promotes Equal Employment Opportunity for all, embracing the diversity of backgrounds, experiences, and perspectives that strengthen our workforce. Employees must meet department performance standards and participate in compliance audits, process improvement, and quality improvement initiatives.