Food & Beverage Supervisor at Poker Palace Casino – North Las Vegas, Nevada

Working at Truckee Gaming comes with more than just a paycheck. We offer perks designed to make your work experience rewarding and enjoyable:

• Paid Time Off (PTO), available after 90 days, with annual cash-out options
• Paid Lunch Breaks and a Complimentary Employee Meal during your shift
• Employee Events, a comfortable break area, and our Employee Loyalty Program
• Affordable medical, dental, and vision insurance

Under the direct supervision of the Restaurant Manager, this position assists in supervising the day-to-day operations of the restaurant to ensure exceptional guest service and smooth operations.

• Train and guide staff to maintain service standards
• Provide direction and assign tasks to front-line employees
• Maintain knowledge of the full menu, specials, and restaurant promotions
• Ensure guest satisfaction and resolve disputes or complaints promptly
• Communicate work-related issues to management, including employee relations, performance, facility, or safety concerns
• Assist front-of-house staff with seating guests, clearing tables, ringing out guests, setting tables, and taking drink orders
• Ensure quality of ingredients, preparation, presentation, and correct food temperatures
• Maintain cleanliness and organization of server stations
• Assist the Food and Beverage Manager in resolving employee disputes
• Support sanitation and appearance standards in all front-of-house areas
• Model and ensure excellent guest service at all times
• Assist with product ordering as needed
• Take, place, and deliver food and beverage orders as necessary
• Provide coverage for front-of-house staff in case of callouts
• Assist with restaurant scheduling; must be familiar with Microsoft Office (Word, Excel, Outlook)
• Review guest comment cards and report results to management
• Rotate server stations and assign early outs fairly and consistently
• Perform additional duties as requested by management

• High School Diploma or equivalent work experience
• Must possess and maintain the following certifications:
• Nevada Gaming Registration
• TAM Card
• Southern Nevada Food Handler Card
• Must be at least 21 years of age