Case Manager at Osborne Association Inc – Buffalo, New York

The Osborne Association serves individuals, families, and communities affected by the criminal justice system. Through our programs, we offer opportunities for people to heal from and repair harm, restore their lives, and thrive. We challenge systems rooted in racism and retribution and fight for policies and practices that promote true safety, justice, and liberation.

At Osborne, we are guided by core values and shared beliefs. We honor everyone's capacity to change, celebrate our shared humanity, are united in our pursuit of justice and equity, take all possible steps to keep our commitments, and advocate for people and principles with fierce and tenacious determination.

We are currently seeking a Case Manager for our Children Youth and Family Services department in Buffalo, New York. The Case Manager (CM) will provide services to families, including referrals, counseling support, and crisis. The Case Manager will provide services to families, including referrals, counseling support, and crisis for each family. The CM will maintain relationships with referring partners and reentry providers, as well as provide case management services to the participating families. This position will be responsible for monitoring a caseload and will report to the Program Manager.

Salary: $27.47-$30.22 per hour

Essential Duties:

• Provide direct services including assessments and intakes
• Document service activities including case notes via data input into Osborne's database
• Complete and submit correspondence documents and reports to validate program/service processes as requested by the supervisor
• Review new participants' screening forms and make appropriate referrals, as necessary
• Compose detailed individual progress notes highlighting all pertinent participant information
• Provide supportive counseling for families
• Perform crisis intervention as needed
• Routine Home Visits
• Monitor and document client progress toward service plan goals; document all interactions with, or on behalf of clients
• Routinely identify, research, and access external services and resources
• Facilitate orientation
• Prepare for audit procedures as needed
• Follow up with participants regularly to assess and ensure their satisfaction
• Contribute ideas and efforts to development and innovation within the program model
• Attend assigned training
• Contribute to effective recruitment processes and outreach activities
• In-person attendance is required to collaborate with co-workers
• Perform other duties as assigned

Minimum Qualifications:

• Bachelor's degree in criminal justice, social work, psychology and at least one year of case management experience; In lieu of degree, High School Diploma or equivalent with at least 3 years years of progressive case management experience working with families and the criminal justice population
• Experience working with families and the criminal justice population preferred

Key Competencies:

• Engaging personality and detailed oriented skills are essential
• Strong oral and written communication, time management, and organizational skills are necessary
• Ability to work some evenings and occasional weekends as needed
• Knowledge of Salesforce, MS Word, Excel, Google Suite and database management skills preferred
• Familiarity with community resources
• Ability to solve problems, make decisions, resolve conflicts and listen
• Access skills to deal calmly in crisis situations
• Ability to travel locally as needed
• Proven ability to work collaboratively well with diverse groups
• Must be able to handle multiple tasks effectively under pressure

Benefits of Working at Osborne

Generous benefits include four weeks of vacation, tuition reimbursement, a flexible work schedule, excellent Medical, Dental, and Vision insurance, and a 403(b) plan with a company match. Career development through ongoing training and individual development plans.

The Osborne Association is an EEO/Affirmative Action employer and a VEVRAA Federal Contractor. All qualified applicants will receive consideration for employment and will not be discriminated against based on race, color, religion, sex, sexual orientation, national origin, age, disability, protected veteran status, unemployment status, or any other protected category. The Osborne Association takes affirmative action in support of its policy to advance in employment individuals who are minorities, women, protected veterans, and individuals with disabilities.

Thank you for your interest in the Osborne Association. Be sure to include a cover letter with your application. No phone calls please. We wish we could personally respond to each application. However, we are unable to do so due to the volume of interest received.

** Salary is based on commensurate experience and other qualifications.