Orthodontic Front Desk- Peninsula at Hampton Roads Pediatric Dentistry – Newport News, Virginia

Why you should join us!

At Prime Orthodontics, we specialize in creating healthy, confident smiles for patients of all ages. Our expert team is committed to providing personalized, state-of-the-art care in a comfortable and friendly environment. We endeavor to help our patients achieve the smile they've always dreamed of!

About the role

• We are currently looking for an energetic, motivated and EXPERIENCED Front Desk Receptionist to join our team!
• This position performs a variety of customer service/patient care duties while promoting quality orthodontic care for patients, and a safe environment for all.

What you'll do

• Greet patients and parents in person and over the phone
• Provide exceptional customer service/patient care to patients and their families
• Verify against the schedule that the correct patient is being checked in/out
• Ask for new patient paperwork and necessary information from patients/parents
• Schedule appointments for patients
• Answer telephone calls, check messages, return telephone calls
• Fax/Email correspondence to referring offices, parents, etc.
• Collect monies for copays, patient portion of bill, etc.
• Run daily reports and balance end of day
• Process outgoing mail and distribute incoming mail
• General housekeeping – pick up the trash, clean reception area, keep administrative areas clean
• Other administrative duties as requested by doctor or management

Qualifications

• Prior Orthodontic Front Desk experience REQUIRED (minimum 1 yr, can be for other medical practices)
• Possess professional attitude and exceptional relationship/communication skills
• Ability to work well with people of all ages
• Ability to maintain outgoing, friendly attitude even under pressure
• Ability to work with interruptions and to manage multiple priorities
• Ability to write clearly, concisely, logically and legibly
• Basic knowledge of computer and dental software
• Ability to complete tasks within allotted time frame
• Ability to satisfactorily perform essential duties of position

Required Technology:

• Prior knowledge of/experience with dental software
• Experience working with computers
• Knowledge of/experience with 10-key calculator
• Experience working with telephones & fax machines

Preferred Skills & Experience:

• Dentrix software experience is a strong plus!
• 1-3 years prior administrative experience
• 1-3 years prior customer service/patient care experience, especially for an orthodontic office