Setup Technician at Prosource – Cincinnati, Ohio

Prosource, the Midwest region’s leading business technology solutions provider, has been awarded a Top Workplaces honor by The Enquirer from 2020-2025. The list is based on employee feedback gathered through a third-party survey administered by employee engagement technology partner Energage, LLC.

Major Goals and Responsibilities:

The setup technician position supports the Logistics Team by evaluating, managing, and successfully carrying out all machine setups/equipment builds while ensuring the customer and sales rep satisfaction. The position ensures inventory integrity and quantity levels. This position also helps with any and all duties that may be assigned.

Essential Activities and Responsibilities:

Setups/equipment builds of copiers, printers, scanners, etc (85%)

• Setting up new/used equipment to it’s full capacity to ensure all functions are in proper working condition and up to customer expectations.
• Unboxing of equipment and disposing/breaking down of packing, boxes, skids, ect.
• Verify equipment serial numbers on all devices
• Working with Logistics/Project Managers/Sales reps to input all necessary customer information into the machines.
• Navigating multiple forms of spreadsheets, manufactures websites, and necessary research to complete task or possible issues.
• Hill Warehouse duties (Formatting Hard Drives, Pulling Lease Returns, Green Parts, ect)
• Have all paperwork completed and setup calls invoiced by the end of the day

Back up for the Warehouse Team (10%)

• Pull and fill orders
• Maintain inventory levels and accountability
• Maintain a clean and safe warehouse
• Assist in other areas (i.e. Shipping, order entry, stocking and set up)
• Loading/Unloading Trucks

Other duties as assigned (5%)

• Event Setup / teardown;

Behavioral Traits, Attitudes and Skills Required:

• Strong social skills, friendly and receptive attitude, great customer relations
• Professional
• Organized
• Takes Initiative
• Reliable, punctual & flexible
• Good oral and written communication
• Team player
• Ability to multi-task
• All tasks will be carried out ethically, legally and professionally

Prerequisites (i.e... education, experience)

• High school diploma or equivalent.
• Valid driver’s license at all times
• Must be familiar with basic PC Operation with knowledge in using Microsoft Office Application

Physical Requirements:

• Must be able to lift up to 75lbs and above and roll office equipment
• Must be able to sit, stand or stoop for long periods of time
• Must be able to work full time for an employer in the US without restriction.

People Managed:

• None

Primary people Contacts:

• Customers
• Management Team
• Associates
• Service Techs
• IT Help Desk and Technicians

Toughest Part of the Job:

• Being able to handle the day-to-day exceptions or changes that occur
• Dealing with exceptions that come up and having to juggle multiple projects at once
• Lifting heavy printers onto carts or cabinet stands
• Meeting customer expectations for on-time installations

Compensation method:

• Hourly pay to be paid bi-weekly