Real Estate Customer Solutions Analyst at SoftPro – Remote
SoftPro
Remote, United States
Posted on
Updated on
NewJob Function:Customer Service
New job! Apply early to increase your chances of getting hired.
Explore Related Opportunities
About This Position
Real Estate Customer Solutions Analyst
What will I do as a Customer Solutions Support Analyst at SoftPro?
Equal Opportunity Employer
FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or including transgender status), genetic information, or any other characteristic protected by applicable law.
About SoftPro
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.
Why Join SoftPro?
We believe in taking care of our people and fostering a culture of excellence. Here's what we offer:
Comprehensive Benefits: Medical, dental, vision, disability, and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation, holidays, and parental leave
Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ
Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we've earned 13 times since 2012!
If these values resonate with you, we'd love to have you on our team!
What are we looking for?
SoftPro is seeking a Real Estate Customer Solutions Support Analyst. In this position, you will be responsible for providing telephone support to our parent company's direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 10am – 7pm PST (1pm – 10pm EST), Monday - Friday.
SoftPro is the nation's leading provider of real estate closing and title insurance software. A division of Fidelity National Financial (NYSE: FNF), SoftPro's technology solutions are trusted by thousands of law firms and title companies across the country and play an essential role in residential and commercial real estate transactions. Our headquarters is in Raleigh, North Carolina.
Why Join SoftPro?
We believe in taking care of our people and fostering a culture of excellence. Here's what we offer:
Comprehensive Benefits: Medical, dental, vision, disability, and more
Financial Wellness: 401(k) with company match and Employee Stock Purchase Plan
Generous Paid Time Off: vacation, holidays, and parental leave
Flexibility: Some positions are eligible for 100% remote work, plus hybrid options for those living near our Raleigh HQ
Award-Winning Culture
SoftPro has received national recognition for our outstanding customer service and innovative products. We were recently named a 2025 Best Place to Work by the Triangle Business Journal—an honor we've earned 13 times since 2012!
If these values resonate with you, we'd love to have you on our team!
What are we looking for?
SoftPro is seeking a Real Estate Customer Solutions Support Analyst. In this position, you will be responsible for providing telephone support to our parent company's direct operations as they implement SoftPro Select to various sites across the country. This position can be located in our Raleigh, NC office in a Hybrid role, or as a remote employee. We are looking for individuals to work 10am – 7pm PST (1pm – 10pm EST), Monday - Friday.
What will I do as a Customer Solutions Support Analyst at SoftPro?
- Provide closing and/or title phone support for all operations using SoftPro Select and resolve issues promptly and efficiently.
- Assist with balancing HUD/CDF/Commercial orders, reconciliation, and other related tasks in the Real Estate closing process.
- Document each call and its resolution thoroughly and accurately.
- Provide a high level of customer service to each customer you work with at all times.
- Additional duties as assigned.
What will I need to be successful as a Customer Solutions Analyst at SoftPro?
- 2+ years' experience working within the real estate industry as an escrow / closing specialist, paralegal, or title officer is a must.
- The ideal candidate will have a great attitude and feel comfortable working in a high-paced team environment.
- Must be familiar / comfortable with working in the Microsoft Windows operating system and applications.
- 2 years of previous customer service experience, preferably in a call center environment.
- Experience with West Coast Escrow & Closing process experience is a plus.
- Prior experience with SoftPro is a plus!
- Excellent communication, problem-solving, and teamwork skills.
Why You'll Love Working Here
- Be part of a supportive, fun team that values innovation and collaboration.
- Enjoy opportunities for professional growth and continuous learning.
- Make a real difference by helping customers succeed with tools that power the real estate industry.
Ready to Make an Impact?
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
Join Us and Live Our Core Values
At SoftPro, our success is built on the principles we live every day:
Join a team that values innovation, collaboration, and excellence. Apply today and discover why SoftPro is consistently recognized as one of the Best Places to Work!
Join Us and Live Our Core Values
At SoftPro, our success is built on the principles we live every day:
- Deliver AMAZING Customer Service
- Be an AWESOME Teammate
- Adopt a Sense of Urgency
- Innovate to be Efficient
- Produce Quality Work
- Take Initiative
- Go the Extra Mile
Equal Opportunity Employer
FNF, its affiliates and subsidiaries, is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to race, color, religion, sex, age, disability, protected veteran status, national origin, sexual orientation, gender identity or including transgender status), genetic information, or any other characteristic protected by applicable law.
Scan to Apply
Just scan this QR code to apply from your phone.
Job Location
Remote, United States
Loading interactive map for Remote, United States
Job Location
This job is located in the Remote, United States region.
Frequently asked questions about this position
Apply For This Position
By submitting your application, you understand and agree to JobTarget's
Terms of Service
and
Privacy Policy.