Chocolatier Supervisor at Ghirardelli Chocolate Company – San Francisco, California

Step into a leadership role where you can grow your career, lead a team, and deliver exceptional guest experiences—all while enjoying great perks.

• Starting at $22.25/hr + tips
• Holiday Pay at 1.5x
• Quarterly bonus opportunities
• PTO accrual from day 1
• 50% employee discount
• Free sundae or shake every shift 🍦

• Flexible scheduling based on business needs
• Shifts may begin/end up to 2 hours before or after store hours for opening/closing responsibilities
• Availability for evenings, weekends, and holidays is required

As a Retail & Restaurant Supervisor, you’ll support store leadership in driving daily operations, leading the team, and delivering an outstanding guest experience. You’ll play a key role in maintaining high standards, supporting team development, and ensuring smooth store operations.

Store Leadership & Operations

• Support the General Manager in overseeing daily store operations
• Lead shifts and manage the sales floor, including retail, cash wrap, and café areas
• Ensure high standards of cleanliness, food safety, and brand presentation
• Monitor sales and labor to help meet business goals
• Serve as the point of contact during manager absences

Guest Experience

• Model exceptional customer service and resolve escalated guest concerns
• Maintain product knowledge, including ingredients and allergen awareness
• Create a welcoming, inclusive environment for all guests

Team Support & Development

• Help with scheduling, training, and onboarding new team members
• Coach and support team members to drive performance and engagement
• Partner with management on employee relations matters as needed

Administrative & Systems

• Use POS systems (such as MICROS) to manage transactions and reporting
• Communicate effectively with internal teams (HR, payroll, IT, etc.)
• Support inventory, merchandising, and operational processes

• Previous experience in retail, restaurant, or hospitality environments
• Prior leadership or supervisory experience preferred
• Strong communication and team-building skills
• Ability to stay organized and manage multiple priorities
• Comfort working in a fast-paced environment
• Familiarity with POS systems is a plus

• Must be 18 years or older
• High school diploma or equivalent preferred

• Ability to stand for extended periods and move throughout the store
• Ability to occasionally lift and carry up to 50 pounds
• May require occasional travel to other store locations

You’ll be part of a team that values collaboration, growth, and creating memorable experiences for every guest—while building leadership skills that can take your career further.

We are an equal opportunity employer and are committed to creating an inclusive environment for all employees.

Pursuant to the San Francisco Fair Chance Ordinance, we will consider for employment qualified applicants with arrest and conviction records.