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Call Center Representative at Maverick Contracting LLC – Middle River, Maryland

Maverick Contracting LLC
Middle River, Maryland, 21220, United States
Posted on
NewJob Function:Customer Service
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About This Position

Description:
  • Manage large amounts of outbound calls in a timely manner
  • Follow communication “scripts” when handling different topics
  • Identify customers’ needs, clarify information, research every issue and provide solutions and/or alternatives
  • Seize opportunities to upsell products when they arise
  • Build sustainable relationships and engage customers by taking the extra mile
  • Keep records of all conversations in our call center database in a comprehensible way
  • Frequently attend educational seminars to improve knowledge and performance level
  • Meet personal/team qualitative and quantitative targets
Requirements:
  • Previous experience in a customer support role
  • Strong phone and verbal communication skills along with active listening
  • Familiarity with CRM systems and practices
  • Customer focus and adaptability to different personality types
  • Ability to multi-task, set priorities and manage time effectively
  • High school degree

Job Location

Middle River, Maryland, 21220, United States
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Job Location

This job is located in the Middle River, Maryland, 21220, United States region.

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