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E-commerce Lead at Jaizai Investment Inc – Matthews, North Carolina

Jaizai Investment Inc
Matthews, North Carolina, 28105, United States
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About This Position

Position Summary

The E-commerce Fulfillment Lead is responsible for accurately processing, packing, and shipping online orders to ensure a seamless customer experience. This role plays a critical part in maintaining inventory accuracy, meeting shipping deadlines, and supporting overall warehouse efficiency.

Key Responsibilities
  • Pick, pack, and ship e-commerce orders with accuracy and efficiency
  • Process orders through fulfillment systems and shipping platforms
  • Ensure all packages meet company quality and branding standards
  • Track and update order statuses in internal systems
  • Receive, inspect, and organize incoming inventory
  • Maintain accurate inventory counts and assist with cycle counts
  • Coordinate with customer service regarding order issues, delays, or returns
  • Process returns and restock inventory as needed
  • Maintain a clean, organized, and safe workspace
  • Follow company policies, procedures, and productivity standards
Qualifications
  • High school diploma or equivalent required
  • 1–2 years of experience in e-commerce, warehouse, or fulfillment preferred
  • Experience with shipping software (e.g., ShipStation, Shopify, or similar) is a plus
  • Strong attention to detail and organizational skills
  • Ability to work in a fast-paced environment and meet deadlines
  • Basic computer skills and familiarity with inventory systems
  • Ability to lift up to [insert weight, e.g., 50 lbs] and stand for extended periods
Key Skills
  • Accuracy and attention to detail
  • Time management and efficiency
  • Team collaboration
  • Problem-solving mindset
  • Adaptability in a high-volume environment
Work Environment
  • Warehouse setting with moderate noise levels
  • Requires standing, walking, bending, and lifting throughout the shift

Job Location

Matthews, North Carolina, 28105, United States

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