Claims Manager at Miller Pipeline – Clermont, Indiana

Do you want to help make a difference in building Americas infrastructure?

Since 1953, Miller Pipeline has been a leader in building and maintaining Americas infrastructure as a premier underground pipeline construction and repair contractor. Our workforce is made up of highly trained and skilled employees totaling over 5,000 with office locations in 23 states. While continually investing in gas infrastructure programs, Miller Pipelines revenues have continued to grow year over year.

Thinking about joining our team and building a career here? There is no better time than now!

At Miller Pipeline you will gain:

• Growth opportunities for career advancement (Grow Here at Miller Pipeline)
• Competitive wages and industry-leading benefits
• A team-oriented atmosphere centered around our core values of Safety, Quality, Commitment, and Reputation (Our Core Values)
• On-the-job work and safety training
• Employee recognition programs, Employee Care Fund, and more (also see Annual Company Picnics)
• Take a look at our field work by watching the Day In The Life video.

We are hiring an experienced Claims Manager to managea high-volume portfolio of primarily general liability with auto, and workers compensation claims arising from pipeline construction and utility service line operations across multiple states, including underground utility strike (dig-in) claims, directional bore incidents, and litigated matters.

Main Responsibilities:

• Receive initial notification of claims and guide employees on how to properly manage the circumstances.
• Investigate claims for cause, compensability, and liability.
• Track the receipt of the appropriate paperwork for all claims, set up claim files, and enter information into the Risk Management Information System (RMIS) upon receipt.
• Oversee reporting of automobile, general liability, property, and workers compensation claims to insurance carriers. Maintain accurate documentation of claims.
• Actively track open claims and interface with insurance carriers, physicians, and other third parties to ensure that claims are being managed aggressively.
• Manage reserves, settlement consults and claim payments.
• Manage and assist counsel on litigated matters.
• Adjust and manage 1st party auto and property losses.
• Negotiate, settle, and process payments for nominal claims.
• Responsible for managing third-party subrogation claims, including pursuit of recovery against negligent locating companies and utilities on dig-in incidents.
• Investigate and manage underground utility strike (dig-in) claims, including review of 811 locate tickets, white-line documentation, tolerance zone compliance, and assessment of locator fault vs. contractor fault.
• Coordinate with field personnel, safety teams, and operations to obtain incident documentation including locate records, bore logs, bell hole inspection reports, and Stop Work Authority records.
• Manage claim activity in RiskConnect or similar RMIS, including reserve setting, loss reporting to carriers, and coordination with TPA administrators across multiple states and lines of coverage.
• Respond to inquiries and complaints from customers, regulatory agencies, and members of the business community.
• Identify trends and collaborate with Safety Department to identify which safety issues are driving frequency and severity in companys auto, workers compensation, and property damage losses.
• Assist in preparing quarterly loss data on recordable and preventable accidents.
• Ensure that state-specific information received from the carrier is disseminated to the appropriate area office.
• Attend Safety incident reviews and update the RMIS accordingly.
• Attend Safety Meetings and Compliance Trainings to present field personnel with information regarding damage reporting.
• Assist with insurance renewals and Certificate of Insurance requests as needed.
• Attend and present Claim Best Practices for leadership training.

Required Qualifications:

• High school diploma. Significant post-secondary course work.

• 3+ years experience in multi-line claims. Data Entry MS Office experience.

• Working knowledge of auto, general liability, property and workers compensation coverage.

• Knowledge of medical terminology and treatment protocols along with laws, legal codes, court procedures, precedents, government regulations, executive orders and agency rules.

• Read, analyze and interpret common scientific and technical journals, financial reports, and legal documents. Sense of urgency in responding to inquiries and complaints.

• Effectively present data to management team, public groups, and/or boards of directors.

Preferred Qualifications:

• Bachelors degree from accredited university.
• Multi-state general liability claims; prior experience in construction, utility, or pipeline contracting industries strongly preferred.
• Familiarity with underground utility damage claims, 811 one-call compliance, locate ticket analysis, and directional bore or excavation operations a significant plus.
• Experience with high-deductible insurance programs, TPA coordination, and claims management systems such as RiskConnect. Familiarity with multi-party liability analysis in excavation or construction damage claims.

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