Digital Banking Specialist at Taylor Bank – Berlin, Maryland

HERE, TAKING CARE OF CUSTOMERS IS ABOUT MUCH MORE THAN MONEY

At Taylor Bank, everything we do is about serving our community and building strong customer relationships.

WE ARE SEEKING:

A detail-oriented, team player with great people skills to join our Digital Banking Services team in historic downtown Berlin, Maryland.

YOU WILL BE RESPONSIBLE FOR:

· Assisting internal and external customers with digital banking product support, to include: bank-by-phone, USB statements, e-statements, online banking, mobile banking, mobile deposits, Bill Pay, Zelle, and all new products and services as assigned.

· Performing incoming verification of wire requests.

· Processing inclearing and return ACH files.

· Receiving and posting ACH files from the Federal Reserve.

· Monitoring Automated Online Enrollment Report.

· Reconciling various statements as assigned.

· Monitoring suspended items for mobile deposit.

· Converting Business online banking to Cash Management Platform.

· Performing additional operational tasks in the Digital Banking Services Department as assigned (for example, fraud emails, Remit

Plus, AOE report, Online Chats with customers, etc.)

· Assisting internal bank personnel with department related inquiries.

· Any additional tasks as assigned.

YOU SHOULD HAVE:

· High School diploma or equivalent required; Associates Degree in Business, Technology or related field a plus.

· At least 1 year of experience working for a bank or financial services institution

· Basic proficiency with Microsoft Office Suite (Word, Excel, PowerPoint, Outlook)

· Strong attention to detail and the ability to multitask

· Intermediate experience with technology in order to discuss internet options and technology offered with customers

WE OFFER:

· Strong growth opportunities

· A friendly, collaborative work environment

· An amazing benefits package: including affordable medical, dental and vision plans; employer-paid Life, Short-term and Long-term disability insurance; Voluntary insurance benefit options; 401(k) with company match; generous paid time off, and paid parental leave

· This is an hourly, non-exempt position. We also have a discretionary bonus plan, subject to company performance

TAKE THE FIRST STEP! Click the Apply button to access the online application and complete a brief required assessment found HERE.

Taylor Bank is an Equal Opportunity Employer. All qualified applicants will receive consideration for employment without regard to their status as protected veterans or individuals with disabilities, their race, color, religion, sex, sexual orientation, gender identity or national origin.