Resident Service Coordinator - Concord Huntington Park at Redwood Communities Inc – Huntington Park, California

Who We Are

Redwood Communities, Inc. (“Redwood Communities”), an affiliate of Redwood Housing, is a multifamily property management organization that manages affordable housing communities throughout the country. To date, Redwood Communities has assembled a best-in-class team that currently manages a growing portfolio of properties and has built strong working relationships with government agencies and leading non-profit organizations to raise the standard of living for our communities.

Benefits

• Exceptional medical benefits: We cover more than 90% of medical premiums, and employees have the option of a 100% employer-paid HSA medical plan.
• 100% company paid dental and vision benefits for employee coverage.
• Healthcare and dependent care flexible spending accounts.
• Company paid life insurance, AD&D
• Best-in-class voluntary insurance benefits.
• Pre-tax and Roth 401(k) programs with a company match equal to 100% of the first 6% contributed by the employee.
• Employee assistance program (EAP) with 24/7 counseling services.
• 3 weeks of paid time off each year.
• 12 paid holidays each year & 1 floating holiday.

About the Position

The Resident Service Coordinator (RSC) is responsible for assessing resident needs, identifying community resources, and developing supportive services to enhance the quality of life for residents living in HUD-assisted housing. The RSC works to promote housing stability, self-sufficiency, and resident well-being while ensuring compliance with HUD program requirements and fair housing laws.

Position Requirements

To perform this job successfully, an individual must be able to perform each essential duty satisfactorily. Reasonable accommodation may be made to enable individuals with disabilities to perform the essential functions.

Essential Duties and Responsibilities

Resident Support & Advocacy:

• Serve as a liaison between residents, property management, and community agencies.
• Assess resident needs through interviews, surveys, and case notes to determine appropriate support services.
• Assist residents in accessing benefits such as SNAP, Medicaid, Medicare, Social Security, and energy assistance.
• Provide crisis intervention and referrals for issues such as mental health, domestic violence, food insecurity, and substance use.
• Maintain confidentiality and adhere to professional boundaries. Program Development & Coordination.
• Develop and coordinate on-site programs that promote health, education, employment readiness, and community engagement.
• Partner with local organizations to bring services on-site (e.g., health screenings, transportation assistance, financial literacy workshops).
• Facilitate resident meetings, community-building events, and resource fairs.

Compliance & Documentation

• Maintain accurate resident case files in accordance with HUD guidelines and company policy.
• Track and report program outcomes to HUD, ownership, and management as required.
• Ensure compliance with HUD’s Service Coordinator Program Handbook, including reporting in the HUD Multifamily Housing Service Coordinator Program Annual Report (HUD Form 92456).
• Protect resident privacy in compliance with HUD, HIPAA, and Fair Housing regulations.

Collaboration

• Work closely with property management to identify residents at risk of eviction and develop intervention strategies.
• Attend staff meetings and collaborate with the management team to support community stability.
• Build relationships with community agencies, service providers, and government organizations.

Knowledge, Skills and Abilities:

• Familiarity with HUD Multifamily housing programs, Section 8, and service coordinator funding guidelines.
• Understanding of community resources, public benefits, and supportive housing models.
• Strong understanding of Fair Housing laws and confidentiality requirements.
• Excellent communication and interpersonal skills.
• Strong organizational and documentation abilities.
• Ability to work independently and maintain professional boundaries.
• Proficiency in Microsoft Office and resident management systems (Yardi, RealPage, etc.).

• Master’s degree in Social Work, Gerontology, Psychology, Human Services, or a related field required (or equivalent experience).
• Minimum of 3 years in case management, social services, or resident coordination in affordable or HUD housing.

Physical Demands: The physical demands described here are representative of those that must be met by an employee to successfully perform the essential functions of this job. While performing the duties of this job, the employee is regularly required to sit, see, talk and hear. The employee is occasionally required to stand; walk; use hands and fingers; reach with hands and arms; climb or balance and stoop, kneel, crouch, or crawl. The employee must occasionally lift and/or move up to 25 pounds.

Work Environment:

• Flexibility to travel to different locations as needed.
• Valid driver’s license and insurance.
• Ability to work inside and outside in various weather conditions.

Attendance: Position requires on-call status and flexibility to work any hours necessary to complete the job. Work schedules and location assignments are subject to change.

Redwood Communities is an Equal Opportunity Employer.