Health Consultant/Customer Experience Representative at BodySpec – Oklahoma City, Oklahoma

This is not your typical “remote” job- our clients are deeply engaged and ask meaningful, complex questions about health, fitness, and DEXA technology. Every day is dynamic, fast-paced, and filled with opportunities to make a real impact.

We’re seeking an experienced Customer Experience (CX) professional who thrives under pressure, learns quickly, and brings a strong background in health, wellness, and fitness. If you’re motivated by helping people improve their health and love a challenge, we want to hear from you.

This is a remote position, working from home.

• Handle daily inbound and outbound client interactions via phone, email, text, and Slack with professionalism and efficiency.
• Multitask seamlessly between communication channels while maintaining accuracy and focus.
• Manage a high volume of appointment scheduling, rescheduling, and cancellations with precision.
• Respond to client inquiries about nutrition, health, fitness, and DEXA technology — providing clear, accurate, and empathetic guidance.
• Support event and operations teams with outbound communications and logistical coordination.
• De-escalate and triage complex or sensitive client situations with composure and professionalism.
• Contribute to ongoing process improvement efforts and uphold BodySpec’s customer experience standards.

• Extensive customer service experience (3+ years preferred) in a high-volume, fast-paced environment.
• Demonstrated success using CX platforms such as HubSpot, AirCall, Zendesk, or similar.
• Strong working knowledge of CX KPIs, metrics, and best practices.
• Proven ability to adapt quickly, learn new systems fast, and pass an internal knowledge and skills assessment within 90 days.
• Exceptional written and verbal communication skills, with a natural ability to connect and empathize with diverse clients.
• A deep passion for health, wellness, and fitness — you understand the industry and can engage authentically with clients who care about their health journey.
• A consistently positive, solution-oriented attitude — even on tough days.
• Comfortable working independently, while thriving as part of a tight-knit, high-performing remote team

• Reliable, stable internet connection
• Quiet workspace
• Standardized Test Scores: If you’ve taken any standardized tests such as the SAT, ACT, ASVAB, or others, we request you to share your scores. This is not a requirement and will not be a sole determining factor for hiring decisions, but it helps us learn more about our candidates since we do not conduct pre-employment testing.

This is a 5-day-a-week, fully remote position.

Required Schedule:

• Monday, Tuesday, Wednesday, and Saturday: 1:00 PM – 9:30 PM CST
• Sunday: 10:30 AM – 6:30 PM CST
  (Thursday & Friday off)

Schedule may change to accommodate business needs.

• Competitive starting hourly rate $20.00 per hour
• Monthly team bonuses of up to $500 when company and individual goals are met (goals are challenging but achievable)
• Stock option grants for all team members based on performance
• Opportunities for career advancement as the company continues to expand

• Paid time off and sick leave
• Health, dental, and vision insurance
• 401(k) retirement plan
• Company-wide peer bonus program recognizing exceptional teamwork
• Employee Assistance Program (EAP)
• Regular virtual team events and wellness-oriented gatherings