Program Manager- NEXA at Healthcare Alternative Systems, Inc (H.A.S) – Chicago, Illinois

Program Manager- NEXA
4734 W Chicago Ave
Chicago, Illinois 60651
Full-time, Exempt
Salary: 60k- 65k

JOB SUMMARY
Under the supervision of the Program Director, the Program Manager is responsible for the day-to-day program needs and directs nurses, counselors and administration staff to best understand and serve the participants undergoing treatment for opioid addiction. The Program Manager is responsible for the overall performance of the NEXA clinic and allocated grants.

SUPERVISORY RESPONSIBILITIES
1. Supervises and assists staff in clinical matters and responsibilities.
2. Conducts bi-weekly staff meeting and weekly clinical staffing.
3. Conducts staff annual performance appraisals.
4. On Call

ESSENTIAL DUTIES
1. Supervises and assists staff in clinical matters and other programmatic responsibilities.
2. Participates in the interviewing, hiring, training clinic staff and interns.
3. Evaluates, manages, counsels and makes recommendations for termination of staff.
4. Identifies program needs and communicates with the Program Director.
5. Manages NEXA clinic operations to budget/planned results.
6. Provides direction to clinic personnel and relays company mandates, goals and objectives to program staff.
7. Maintains participant records in accordance with agency standards.
8. Works closely with staff via regular supervision to ensure the completion of performance goals, by conducting weekly supervision and hosting monthly team meetings.
9. Communicates with and ensures compliance with the various regulatory bodies (SAMHSA, DEA, CARF, SOTA, HIPAA, etc.); manages preparation of various federal, state & local applications, filings, licensure, permits, approvals, audits, etc.
10. Identifies cost-saving opportunities, operational efficiencies, etc., and implements them.
11. Assists with partnering opportunities, linkage/support agreements and other critical relationships to drive census growth & meet regulatory requirements.
12. Develops, monitors and provides reports on key performance indicators of clinic measures and reacts accordingly
13. Works closely with NEXA Medical Director, Psychiatric consultant, as applicable, QA/QI activities in a variety of areas including, but not limited to – compliance with federal & state rules, laws & regulations; compliance with CARF, performance improvement initiatives, productivity goals, quality participant care, customer service, operational enhancement, growth of participant census, contractual requirements, standardization & conformity, best practices and plans for continuous improvement.
14. Maintains familiarity with OTP federal & state laws, regulations, etc. and the application of such.
15. Maintains familiarity with CARF standards and the application of such.
16. Maintains and updates policy & procedure manual and clinic operations manuals and procedures.
17. Serves as a clinic resource and provides or arranges for clinic training as requested/necessary.
18. Grows program operations (responsible for new grants/expansion of programs/expanding service hours/expansion of NEXA hours).
19. Signs documentation of non-licensed staff.
20. Maintains patient, employee and company confidentiality.
21. Attends and participate in annual agency meetings, and fund-raising efforts.
22. Provides training, as needed, for staff.
23. Other tasks as assigned.

REQUIRED SKILLS/ABILITIES
1. Must be familiar with DHS regulations (2060 & 2090), DMS-V, and ASAM placement criteria.
2. Bilingual (Spanish/English) preferred and have a thorough understanding of social and cultural patterns of Hispanics and other minorities.
3. Knowledge of MS Office applications.
4. Excellent supervisor skills (i.e., team building and coaching skills, with the ability to lead, encourage and train staff).
5. Proficient in communicating accurately and effectively in both verbal and written correspondence, predominately English.
6. Must be knowledgeable and able to utilize group dynamics.
7. Flexible to adapt to schedules and workload to the needs and demands of the program.
8. Possession of a valid Illinois driver's license and willingness to use personal vehicle in course of employment.
9. H.A.S. requires all staff to work onsite.

KNOWLEDGE, SKILLS, AND ABILITIES
1. Understanding of clinic operations, with significant amount of time working in the field of substance abuse.
2. Must have knowledge of Illinois DUI laws and familiarity with SAMMS software.
3. Must have knowledge in the areas of clinical treatment with demonstrated organizational and leadership skills with the ability to supervise and manage personnel.
4. Must be competent with ASAM placement criteria and DSM-V diagnoses standards.
5. Must have an understanding of HIPAA, Federal, State & CARF standards & regulations.
6. Strategic thinker to be able to recommend alternative solutions, execute and monitor.
7. Self-starter, able to work autonomously and generate ideas and benefits for the Company.
8. Customer service focused, eager and energetic.
9. Excellent interpersonal and communication skills, effective in both verbal and written correspondence.
10. Must have a high degree of ethical decision-making skills needed to handle spontaneous crisis and relapse intervention requiring advance degree of professionalism and proper due diligence with follow up interventions and documentation.
11. Must have clinical and training experience in substance abuse and MISA (mental health) and familiarity with the managed care environment.
12. Must be IAODAPCA certified and maintain CADC active.

EDUCATION & EXPERIENCE
1. Bachelor's degree in human or social sciences, or social work or from a regionally accredited educational institution which has U.S. Department of Education approval. Master's degree preferred.
2. Must have at least two (2) years management experience in the substance abuse field.
3. Multiple (1-2) years of experience as an administrator of a clinical program.
4. Must have at least three years of counseling experience in the substance use field, Medication Assisted Program/Opioid Treatment Program preferred.
5. Must be Certified by ICB- Illinois Certification Board, Inc.

PHYSICAL REQUIREMENTS
Sedentary work. Exerting up to 10 pounds of force occasionally and/or negligible amount of force frequently or constantly to lift, carry, push, pull or otherwise move objects. Repetitive motion. Substantial movements (motions) of the wrists, hands, and/or fingers. The worker is required to have close visual acuity to perform an activity such as: preparing and analyzing data and figures; transcribing; viewing a computer terminal; extensive reading.
Employees must be able to perform the essential functions of the position satisfactorily and, if requested, reasonable accommodations will be made to enable employees with disabilities to perform the essential functions of their job, absent undue hardship.

EEO
It is the policy of H.A.S. not to discriminate against any applicant for employment, or any employee because of age, color, sex, disability, national origin, race, religion, or veteran status.
Please note this job description is not designed to cover or contain a comprehensive listing of activities, duties or responsibilities that are required of the employee for this job. Duties, responsibilities and activities may change at any time with or without notice.

Comprehensive Benefits at Healthcare Alternative Systems (HAS)
At HAS, we value our employees and offer a robust benefits package designed to support your health, well-being, and financial security. When you join our team, you'll receive:

Join a mission-driven team that supports your well-being while making a difference in the community!