FM Onsite Coordinator at ARC Document Solutions – Grand Prairie, Texas

Supports and understands FM/MPS specific solutions including providing the best quality service through exemplary onsite customer service and task execution. Exceed client expectations by fostering a “Whatever it Takes” attitude while at the same time producing and delivering the highest quality solution.

ESSENTIAL FUNCTIONS AND RESPONSIBILITIES

• Collect, sort and distribute mail received via the United States Postal Service, FedEx, UPS and/or other carriers
• Coordinate delivery or courier services to arrange delivery of letters and packages
• Maintain and oversee onsite inventory and stock
• Retrieve and execute work orders according to customer needs
• Perform minor repairs, installations and routine equipment maintenance
• Create and maintain administrative reports for the customer and ARC’s FM/MPS leadership team
• Draft and distribute correspondence including resource availability and onsite events
• Sustain effective and accurate communication within the clients site, and FM management for top customer service.
• Troubleshoot and resolve problems with customer orders and/or equipment when appropriate, obtains assistance from technical expert when appropriate
• With conscious and consistent effort, quickly and accurately complete each task and/or job to uphold the customer’s expectation of quality onsite service
• Participate in on-going ARC and other training to update technical and soft skills and knowledge
• Work additional and/or non-traditional hours per the client’s needs
• Request, Manage, Set-Up, and Troubleshoot all Xerox Devices at Emmott Road
• Prepare for Internal/External moves (cubicle/office assignments, name tags, phones, chairs etc.)
• Collect data for monthly space availability report
• Assist with collecting data for Space allocations
• Relieve Receptionist for PTO and lunch hour
• Perform other duties as assigned

EDUCATION AND EXPERIENCE

• High School diploma
• 1-3 years of related onsite administrative customer service
• Professional, business-level written and oral communication skills including interpersonal skills that yield positive results
• Proficient problem solving and conflict resolution skills that yield positive results
• Proficient experience with Adobe and Microsoft Office tools including Word, Excel, Outlook and PowerPoint