Customer Service Rep at Coach Canada – Mississauga, Ontario

Job Category: Full-Time

The Customer Service Representative at the Toronto Terminal (Union Station) serves as a key brand ambassador for Megabus, operating within a high-traffic, fast-paced transportation hub.

This role is responsible for delivering exceptional customer service, facilitating ticket sales and reservations, and supporting on-site operations including passenger flow, luggage handling, and coordination with drivers and dispatch.

Given the dynamic nature of Union Station, this position requires strong situational awareness, adaptability, and the ability to manage high passenger volumes while maintaining a professional and customer-focused approach at all times.

• Sell tickets and process reservations using computerized systems
• Provide accurate departure, arrival, and gate information to passengers
• Assist with passenger flow, boarding, and general terminal coordination
• Handle customer inquiries and resolve concerns in a professional, solutions-focused manner
• Check, tag, and accept passenger luggage and freight
• Assist with loading and unloading luggage as required
• Support passengers with accessibility needs
• Communicate effectively with drivers and operations teams regarding schedules and trip readiness
• Perform general administrative and clerical duties

• Strong customer service skills with a friendly, professional approach
• Excellent communication skills (written and verbal)
• Ability to multitask and stay organized in a fast-paced environment
• Cash handling experience with strong attention to accuracy
• Comfortable using computers and learning new systems
• Strong problem-solving and conflict resolution skills
• Dependable, self-motivated, and able to maintain confidentiality
• Comfortable working in a busy, public-facing environment
• Flexible availability (days, evenings, weekends, and holidays required)
• Bilingualism (English/French) is an asset

Equal Opportunity and Accessibility Statement

Coach Canada is a federally regulated employer, and an equal opportunity employer committed to employment equity and fostering a diverse, inclusive, and accessible workplace. We welcome applications from all qualified individuals, including those who self-identify as members of the four designated groups under the Employment Equity Act: women, Indigenous peoples, persons with disabilities, and members of visible minorities.

In accordance with the Canadian Human Rights Act, the Pay Equity Act, and the Accessible Canada Act, we are committed to treating all applicants fairly and without discrimination. Accommodations are available upon request throughout the recruitment process for applicants with disabilities or other accessibility needs.

If you require accommodation at any stage of the hiring process, please contact us to make arrangements that best support your full participation.

We thank all applicants for their interest; however, only those selected for an interview will be contacted.