Office Coordinator at Chadron Community Hospital, Corp. – Chadron, Nebraska

Job Summary:

Full time Monday- Friday No weekends/holidays

Works under the Direction of the Home Health & Hospice Director.

The position includes receptionist duties, supply management, and various Electronic Medical Record duties, including data entry, insurance verification, obtaining physician signatures, and audits.

Primary Job Duties

1. Coordinates office operations including referral management, administrative task and porivde support to employees.
2. Acts as a receptionist, answering the telephone, greeting visitors to the office, and taking messages for Home Health & Hospice employees. Refers difficult questions to professional staff members.
3. Insurance and Billing:

• Verify insurance coverage and perform prior authorization as required.
• Prepare claims for processing by the Revenue Cycle Management Team.

1. Referral Management

• Obtains information for referrals, which requires diligence to obtain medical information from referrals and other medical services.
• Pre-billing audits.
• Create the patient record in the EMR, including insurance verification, scheduling and prebilling.

1. Office duties include but are not limited to:

• Maintain orderly patient records in the EMR
• Submit mileage reimbursement
• Timely filing of medical documents
• Obtain Documents within regulatory timelines for provider signatures.
• Maintain yearly statistical data
• Assure adequate supplies, charts, and forms available at all times.

1. Functions and participates as a team member, demonstrating collaboration with and responsibility to patient and interdisciplinary teams.

• Supports Nurses and Clinicians, as directed, to offload duties from their day.

1. Maintains a harmonious relationship with staff members and always strives for good communication.
2. Participates in Performance Improvement activities as directed by the Director.
3. Write office procedures and maintain office protocols so the Office can function in the absence of Office Coordinator.

• Implement and maintain office policies and procedures.

1. Performs chart audits and participates in Performance Improvement activities as directed by the Director.

1. Compiles statistics and reports as needed by the Director of Home Health & Hospice, Chief Finance Officer, or Administrator.

Educational Requirements: High School diploma or GED and 2 years of business school preferred.

Licensure Requirements: none

Experience: Experience is preferred. Two years as executive secretary with health care experience is preferred. Computer experience is required.

Interpersonal skills: Pleasant telephone voice and manner. Displays integrity, maturity and sound judgment. Displays initiative and is creative in the position. Accepts responsibility and relates well interdepartmentally. Ability to interpret Home Health, third party payer’s coverage and interpret this to patients and families. Ability to interact positively with patients/families, physicians, interdisciplinary team, hospital employees and community agencies.

Essential Technical/Motor Skills: Ability to answer telephone and cell phone to respond to patient/family calls for assistance. Able to operate and maintain all equipment routinely used in office i.e. computer, printer, internet, fax machine, copy machine etc. Requires fine motor skills and hand/eye coordination and ability to type accurately.

Essential Physical Abilities: Ability to move about within the office, clinic and hospital. Must be able to carry supplies and equipment into and out of office. Must be able to lift and position office equipment.

Essential Mental Abilities: Ability to process information and effectively communicate with others.

Essential Sensory Requirements: Must be able to see and hear patient / family, other staff and caregivers. Must have verbal skills to communicate with agency staff, other caregivers, and physicians in order to provide appropriate and consistent care in all settings.

Exposure to Hazards: Not classified as a risk to blood borne pathogens.

Other: Reports to work on time and as scheduled, completes work within designated time.